Customer Resolution Specialist

Segula Technologies

Customer Resolution Specialist

Wichita, KS
Full Time
Paid
  • Responsibilities

    Job Description

    Type of Contract: Temporary with potential of direct hire.

    • Ensures that the company provides the highest quality services during selected customer visits, exhibit trade shows, air shows, conferences, special events and product demonstrations, evaluations, and deliveries
    • Provides support to senior management
    • Manages budgets and the distribution of promotional items
    • Interfaces with customers, leads agenda coordination for exhibit participation, air shows, product demonstrations, product evaluation, and special event planning
    • Completes logistical requirements and supports overall marketing and program goals and objectives
    • Ensures adherence to the agreed-to plan, customer commitments, budgets, schedule requirements, social event requirements, company and customer ethics regulations and guidelines
    • Acts as liaison between customers and company executive management
    • This person will determine production status, check system for replacement parts, work with our ME’s with Spare configurations, make make/buy decisions, and administrate the quote and follow through on quoting to the customer
    • This role will have responsibility for supporting AOG and spares requirements and will liaison with Boeing on the requests
    • This is a critical role to support the flying fleet.
  • Qualifications

    Qualifications

    • This position is an aftermarket CSR and involves working in our clients quoting software
    • Must be detail oriented and have 5 years' of customer service experience
    • Aerospace experience or Degree with Customer Service Experience
    • Shift timings - 7:30 AM or 8 AM to 3:30 PM or 4 PM
    • This is potential contract to hire
  • Compensation
    $32-$32
  • Industry
    Transportation / Trucking / Railroad