Sorry, this listing is no longer accepting applications. Don’t worry, we have more awesome opportunities and internships for you.

Customer Resolution Specialist

Segula Technologies

Customer Resolution Specialist

Wichita, KS
Full Time
Paid
  • Responsibilities

    Job Description

    Type of Contract: Temporary with potential of direct hire.

    • Ensures that the company provides the highest quality services during selected customer visits, exhibit trade shows, air shows, conferences, special events and product demonstrations, evaluations, and deliveries
    • Provides support to senior management
    • Manages budgets and the distribution of promotional items
    • Interfaces with customers, leads agenda coordination for exhibit participation, air shows, product demonstrations, product evaluation, and special event planning
    • Completes logistical requirements and supports overall marketing and program goals and objectives
    • Ensures adherence to the agreed-to plan, customer commitments, budgets, schedule requirements, social event requirements, company and customer ethics regulations and guidelines
    • Acts as liaison between customers and company executive management
    • This person will determine production status, check system for replacement parts, work with our ME’s with Spare configurations, make make/buy decisions, and administrate the quote and follow through on quoting to the customer
    • This role will have responsibility for supporting AOG and spares requirements and will liaison with Boeing on the requests
    • This is a critical role to support the flying fleet.
  • Qualifications

    Qualifications

    • This position is an aftermarket CSR and involves working in our clients quoting software
    • Must be detail oriented and have 5 years' of customer service experience
    • Aerospace experience or Degree with Customer Service Experience
    • Shift timings - 7:30 AM or 8 AM to 3:30 PM or 4 PM
    • This is potential contract to hire
  • Compensation
    $32-$32
  • Industry
    Transportation / Trucking / Railroad