Customer Retention & Development Manager (CRDM)

Expeditors

Customer Retention & Development Manager (CRDM)

Hazelwood, MO
Full Time
Paid
  • Responsibilities

    Job Description

    Major Duties and Responsibilities

    • Build a District Retention Program that includes coverage for all existing customers in our District
    • Assist Product managers in developing product level retention programs
    • Facilitate monthly branch retention meetings
    • Build and protect consistency in our branch and service offerings
    • Measure and analyze customer revenue trends and proactively communicate these
    • Ensure minimum call counts and reviews are completed per district goals
    • Ensure incremental improvements are made on building stronger customer relationships
    • Grow revenue across multiple product and geographies
  • Qualifications

    Qualifications

    • Bachelor degree or equivalent business qualifications
    • Minimum four years Expeditors / industry experience
    • Ability to create/write and articulate client business plans
    • Management skills to organize and coach a team
    • Demonstrated customer service skills and proven interpersonal skills
    • Knowledge of required Expeditors operating systems as well as MS Excel, Visio, Blueprint
    • Inquisitive and exploratory mind-set
    • Fluent in English

    Additional Information

    Expeditors offers excellent benefits:

    • Paid Vacation, Holiday, Sick Time
    • Health Plan: Medical
    • Life Insurance
    • Employee Stock Purchase Plan
    • Training and Personnel Development Program
    • Growth opportunities within the company
    • Employee Referral Program Bonus
  • Industry
    Transportation / Trucking / Railroad