Job Description

In this role, you will interpret customer order and delivery requirements, enter orders, and follow up as necessary, ensuring customer fulfilment of orders are within company policy guidelines. You will communicate with customers on a daily basis regarding resolution of their order, delivery or account problems.

This position is a temporary (contract) role with no specific time period but could be extended or shortened as needed. Contractors are employed by Segula Technologies and placed on assignment with the company.

Meet The Team:

From building to servicing the next generation of aerospace, our team focuses on quality, productivity and efficiency. We ensure the highest quality of care and safety is built into each aircraft we assemble and maintain. Our team members make it happen.

Your Working Environment:

A suburb just outside the Dallas-Fort Worth metropolitan area is home to the U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home — you may even see a special, custom helicopter dedicated to the Dallas Cowboys flying during home games.

How We Care For You:

• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programs and both national and international mobility.

Your Challenges:

Customer Support: 45%

• Receive customer orders via email, phone and fax
• Interpret orders on receipt and key entry accordingly
• Administer necessary forms and documents for rentals, exchanges, customer repairs, and Power by the Hour
• Sell and promote items identified as part of promotional programs and work closely with every customer to establish additional sales opportunities
• Periodically analyze and monitor customer sales activity for trends and advise management accordingly
• Assess and develop solutions to routine problems encountered daily
• Participate in activities to enhance systems and business processes as assigned
• This position description is not intended to be all-inclusive and the employee will also perform other tasks as assigned

Communication: 45%

• Daily management of ZSDTRP report
• Record and log customer complaints
• Prepare and distribute customer activity reports
• Requires ability to communicate effectively verbally and in written form
• Advise customer of priority and freight options as necessary to ensure delivery on time
• Counsel with customers and communicate with other functional areas for technical assistance as required
• Provide customer order status as requested, and coordinate with the warehouse and shipping when required
• Build a positive rapport and relationship with every customer, constantly soliciting ways to improve customer support, or increase sales
• Counsel with customers and communicate with other functional areas for technical assistance as required

Additional Responsibilities: 10%

• This position description is not intended to be all-inclusive and the employee will also perform other tasks as assigned

Qualifications

Your Boarding Pass:

• High school diploma or equivalent
• Minimum three (3) years’ experience in logistics, technical, or customer support areas
• Or minimum one (1) year experience in a position working with aviation parts
• SAP
• Microsoft Word, Office, and Excel
• A&P License may be substituted for 3 years’ experience
• Requires ability to communicate effectively verbally and in written form
• 0–10% Domestic and International travel may be expected

Physical Requirements:

• Onsite: 90–100%
• Vision: able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings daily
• Hearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms daily
• Speaking: able to speak in conversations and meetings, deliver information and participate in communications daily
• Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts daily
• Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs daily
• Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs
• Pushing / Pulling: able to push and pull small office furniture and some equipment and tools daily
• Sitting: able to sit for long periods of time in meetings, working on computer daily
• Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving
• Standing: able to stand for discussions in offices or on production floor daily
• Travel: able to travel independently and at short notice daily
• Walking (include routine walking such as to a shared printer to retrieve documents): 100% able to walk through office and production areas including uneven surfaces
• Personal Protective Equipment required: Occasionally may be required. PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection if visiting the shop floor

This position is a temporary (contract) role with no specific time period but could be extended or shortened as needed. Contractors are employed by a 3rd party vendor and placed on assignment with the company.