Job Description

Major Duties and Responsibilities

• A Customs Brokerage Agent will be expected to ensure timely and accurate operations while providing exceptional customer service within the Brokerage Department.
• Ensure a smooth and timely customs process flow for all customs related activities
• Daily execution of workflow and department metrics
• Transfer declaration information from commercial documents, or other sources into our customs entry system
• Accurate and timely data entry to allow for the build of a complete US Customs declaration
• Build and maintain strong relationships with the customers and government organizations
• Ensure compliance to regulations at all times, both internal and external
• Track and Trace shipments for valid data transmission to US customs and Partner Government Agencies
• Understand customer expectation to ensure all the elements of the SOP and KPI’s are met
• Identify and manage exceptions while also identifying opportunities for continuous improvement
• Effectively manage and organize emails for timely follow up

Qualifications

• Customer Service: 6 months to 1 year experience and/or training; or equivalent combination of education and experience
• Understanding of transportation documentation and terms is a plus
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Strong desire to learn
• Good computer skills (Excel, Word, PowerPoint)
• Fluent in English
• College degree

Reporting Structure

• Customs Brokerage Lead Agent, Supervisor and Manager

Additional Information

Expected pay range for this position: $22.00-$25.00 per hour.

Expeditors offered benefits:

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO guidelines.