Job Description
** _ THIS POSITION IS IN PERSON ONLY_** ** , DOES NOT SPONSOR WORK VISA'S, AND HAS NO RELOCATION ASSISTANCE.**
** Major Duties and Responsibilities**
• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operating system & DLVM Platform
• Track and trace Delivery Management files
• Ensure timely clearance and delivery of freight to customer for Import shipments
• Ensure exceptions are monitored and actioned timely
• Ensure accurate and timely client and vendor billing
• Interact with our customers in arranging their final mile containers, meeting customer service standards including timely and professional communication with customers
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency
• Ensure all customers standard operating procedures are followed and updated in the DLSOP
• Meet KPI standards, as per the company’s procedures
Qualifications
• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
• Understanding of ocean documentation process a plus
• Understanding of Final mile drayage process a plus
• Pro-active, strong organizational skills
• Strong customer service skills a plus
• Proficient with Microsoft Office (Excel, Word, PowerPoint)
Additional Information
** _ THIS POSITION IS IN PERSON ONLY_** ** , DOES NOT SPONSOR WORK VISA'S, AND HAS NO RELOCATION ASSISTANCE.**
Expeditors offers excellent benefits: