Job Description
Scope of Position:
To provide an exceptional customer service to customers to ensure efficient daily operation of all distribution accounts.
Major Duties and Responsibilities:
- Daily process and input of all customer orders and distribution accounts.
- Provide daily operational reports that are accurate and timely.
- Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
- Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.
- Rate domestic transportation bills.
- Trace orders as required and notify customers of activity concerning their order.
- Ensure accurate and timely client and vendors billing.
- Maintain damage records and backorder logs.
- Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
- Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.
- Contribute to maintain strong relationships with vendors (trucking companies, and others).
- Provide support with other miscellaneous projects, filing and research
- Compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirement.
- Escalation of problems to Management when necessary.