Job Description

SCOPE OF POSITION

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Transcon department.

RESPONSIBILITIES AND DUTIES

·         Ensure smooth and timely freight process flow

·         Ensure accurate and timely data entry into our operational system

·         Track and trace Transcon inbound files and reporting

·         Use inbound Transcon workflow on daily basis

·         Ensure delivery of freight and timely clearance when applicable

·         Interact with our consignees in arranging deliveries while meeting customer service standards

·         Contribute to maintain good relationships with service providers

·         Meet compliance at all times to internal and external regulations in accordance with government regulations

·         Understand department process flow and look for best practices to improve operational efficiency and productivity

·         Ensure all customer’s standard operating procedures are in place and updated in the DLSOPs

·         Meet KPI standards in accordance with the Company’s procedures

·         Network communications, timely responses to emails and requests (internal and external)

·         Escalate of problems to management when necessary

·         Promote compliance in diligently following all Company policies and regulations and performing the task at hand with outstanding integrity and pride

·         Meet company standards of 52 hours training per year, including as needed management/leadership training

·         Adhere to the Company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor and Visionary

Qualifications

·         High school diploma or equivalent

·         Education level - 6 months to 1 year related experience

·         Must be able to stand or sit for prolonged periods (50% of the time)

·         Basic local regulatory knowledge for compliance

·         Global logistics industry knowledge

·         Hazardous materials certification (preferred)

·         6 months to 1 year related experience

·         Pro-active, strong organizational skills

·         Good computer skills (Excel, Word)

·         Fluent in English

·         Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

Additional Information

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time 
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance 
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan 
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.