Job Description

Scope of Position: To further develop
the branch in the marketplace through focus on Operations, Finances, Sales,
People, Systems, and Culture. To stay in adherence to the company’s policy, procedures and business code of conduct.

Major Duties and Responsibilities: 

Operations:

Create and maintain an effective
branch organization chart, which is designed for flexibility and growth

• Prepare, execute, monitor and update
  at regular intervals the business plan for the branch

• Monitor and improve key departmental
  productivity indicators including but not limited to:

  • Shipments
    Per Desk (SPD)

  • Revenue
    Per Desk (RPD)

  • Expense
    Per Desk (EPD)

  • Revenue
    Per Shipment (RPS)

  • Revenue
    to Expense ratio

  • Excel
    measurements

• Instill and foster a climate of
  compliance at all times to regulations. 
  This includes internal policies and procedures such as Operational
  Process Standards (OPS) and external government regulations or customer
  policies/requirements.

• Assist the management team to map and
  understand their department process flow, constantly looking for areas of
  improved efficiency to offer customer better cycle times and service as well as
  controlling costs.

• Ensure all customer standard
  operating procedures are documented and kept up to date in the Desk Level
  Standard Operating Procedures database by the management team.

• When needed assist managers in
  building and maintain strong relationships with vendors (airlines, trucking
  companies, and others)

• Evaluate vendors at defined intervals
  per company policy, focusing on areas of possible improvement with corrective
  action plans where needed.

• Regularly read and review business
  and trade journals and attend industry events to further market and industry
  knowledge.

  Finances:

• Prepare the annual branch budget and
  review with your DM and RVP.

• Review monthly the branch and
  department financial P&L, productivity results and goals.

• Review, understand and focus on
  improving branch cost control.

• Conduct weekly Accounts Receivable
  meetings and proactively work to maintain accounts payment within 30 days.

• Ensure company credit procedures are
  followed and utilized effectively.

• Manage accounts payable to vendors
  (airlines, truckers etc.) utilizing BNP.

• Manage inter company accounting
  discrepancies via AJAX report.

• Review Daily Branch Revenue report
  (Daily).

• Ensure any contracts, vendor,
  customer or other, are reviewed in accordance to company contract policies
  prior to being signed.

• Follow company capex
  procedure for the purchasing of any equipment for your staff or department.

• Utilize Top 20 Accounts
  report to continually evaluate the development of your branch client base and
  the revenue distribution amounts and % of top clients, and work towards goal of
  balanced customer base (no more than 10% revenue by one customer)

  Sales:
  

• Actively develop business for the
  branch through active involvement in sales and retention process and close
  coordination with sales department.

• Attend the weekly branch sales
  meeting and facilitate the involvement of all managers in the branch sales
  program

• Assist the DSM in the creation of the
  annual district sales plan and ensure that this is in line with budget and
  product business plans.

• Complete 5 Sales and/or Retention
  Calls per week and ensure they are documented in the appropriate databases.

• Ensure Customer Reviews are completed
  with all customers with more than $500 revenue per month.

• Pro-actively provide pricing
  alternatives, routing solutions and technical assistance to clients through
  internal sales both regional and global.

• Ensure that the branch has an active
  role in the transition of new business / and continues to develop existing
  business.

  People:

• Identify, develop, and mentor your
  No. 2.
  

• Each department must have a strong
  structure in order to have flexibility and growth when needed.
  

• Review and conduct staff appraisals
  timely, and at a minimum once per year per direct report.

• Ensure all staff and positions have
  job descriptions, clear expectations and are working with structured
  development plans.

• Ensure and assist managers and key
  staff with goal setting and monitoring.

• Monitor staff turnover and conduct
  regular interviews with potential new personnel.
  

• Plan for and hold effective weekly
  department meetings with team.

• Review branch goals and business
  plans periodically with staff to ensure by-in and accountability.

• Meet company standards of 52 hours
  training per year, including as needed management/leadership training.

• Ensure each member of the team has a
  clear development plan that matches current or future job requirements

  Systems:
  

• Be open to implementing new system
  changes and enhancements into your branch. 
  

• Be involved and suggest
  system/process improvements.

• Set the tone of this environment
  within your branch.

  Culture:
  

• Proactively promote the company’s 10
  cultural attributes: Appearance,
  Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense
  of Humour, and Visionary.

• Periodically monitor the levels of
  customer service within your branch team