Job Description

To further develop the ocean export product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policy and procedures.

MAJOR TASKS & RESPONSIBILITIES:

PEOPLE: 

• Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans.
• Ensure and assist supervisors and key staff with goal setting and monitoring.
• Conduct regular interviews with potential new personnel.
• Plan for and hold effective monthly department meetings with team.
• Review department goals and business plan periodically with staff to ensure buy-in and accountability.
• Ensure team meets company standards of 52 hours training per year, including as needed management/leadership training for the Management team.

OPERATIONS:

• Create and maintain an effective department organization chart, which is designed for flexibility and growth
• Prepare, execute, monitor and update at regular intervals the business plan for the department
• Monitor and improve key departmental productivity indicators including but not limited to:
• Shipments Per Desk (SPD)
• Revenue Per Desk (RPD)
• Expense Per Desk (EPD)
• Revenue Per Shipment (RPS)
• Revenue to Expense ratio
• Instill and foster a climate of compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
• Map and understand department process flow, constantly looking for areas of improved efficiency to offer customers better cycle times and service as well as controlling costs.
• Ensure all customers standard operating procedures are documented and kept up to date in the Desk Level Standard Operating Procedures database (DLSOP).
• Ensure the system reports and dashboards are utilized at the level of frequency needed  in order to effectively manage operations.
• Build and maintain strong relationships with service providers (shipping lines, trucking companies, and others)
• Evaluate service providers at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
• Regularly read and review business and trade journals and attend industry events to further market and industry knowledge.

CUSTOMER:

• Actively develop business for department through active involvement in sales and retention process and close coordination with sales department.
• Complete required Sales and/or Retention Calls per week and ensure they are documented in the CRM database.
• Ensure Customer reviews are completed with your regular customers.
• Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global.
• Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.
• Take an active role in the transition of new business/ updates to existing business.

CULTURE:

• Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary

SYSTEMS: 

•  Be open to implementing new system changes and enhancements into your department.
•  Be involved and suggest system/process improvements.
•  Set the tone of this environment within your department.

FINANCE:

• Assist District Manager with preparation of annual department budget.
• Meet monthly with District Manager to review department financial PNL and productivity results and goals.
• Review, understand and focus on improving department freight yields.
• Attend Accounts Receivable meetings and proactively work to maintain accounts payment within terms.
• Ensure company credit procedures are followed and utilized effectively.
• Manage accounts payable to service providers  (shipping lines, truckers etc.) utilizing BNP.
• Manage intercompany accounting discrepancies via AJAX report.
• Review Daily Branch Revenue report (Daily).
• Ensure any contracts, service providers, customer or other, are reviewed in accordance to company contract policies prior to being signed.

COMPLIANCE:

• Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
• Proactively communicate with his/her team to ensure continuous awareness and understanding of policies and regulations.
• Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.

Qualifications

• 4 years of industry experience • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results. • Proven negotiation skills. • Good computer skills (Excel, Word). • Fluent in English • Strong market and product knowledge.

REPORTING STRUCTURE:

• District Manager

Additional Information

Expeditors offers excellent benefits

• Employee Stock Purchase Plan 
• Training and Personnel Development Program