Job Description
POSITION OVERVIEW
This position reports to the Regional Ground Services Manager. Ground Network Operations Agents support the execution of the GNS by managing daily truck operations and managing the GNS shipments through the network. Various work schedules may be required for this position, including late afternoon, nights and weekends.
DUTIES AND RESPONSIBILITIES
- Create operating records for scheduled and ad hoc truck routes in Expeditors’ systems.
- Coordinate the recovery of cargo from CFS facilities or 3rd party locations for induction into
the Ground Network.
- Prepare paperwork for the transfer of freight within the network including load manifests and bill of ladings.
- Event code management and updates.
- Inspection and receiving of inbound and transfer freight within the network as needed.
- Identification of potential operational delays and capacity constraints in the ground network.
- Assist in enacting contingencies to expand ad hoc capacity as needed, and arranging reroutes and additional trucks as necessary.
- Delay coding and root cause analysis.
- Support documentation as needed, including processing consolidations in e.tms Export and Import and
monitoring work flows.
- Ensure service provider equipment is in place at regional branches to facilitate operations.
- Perform service provider reviews and update CRM as necessary.