Job Description
Scope of Position:
Assist Manager and Supervisor with all aspects of the Air Export Department, while ensuring the proper and timely movement of freight, while providing an exceptional customer service.
- Ensure smooth and timely freight process flow.
- Prepare various documents for international transportation.
- Coordinate and negotiate rates with our contracted vendors in procuring space and services.
- Ensure accurate and timely client and vendors billing.
- Ensure accurate and timely data entry into our operating system.
- Interact with our customers in arranging their international export shipments, meeting customer service standards.
- Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
- Understand department process flow, constantly looking for areas of improved efficiency.
- Ensure all customers standard operating procedures are followed as per the DLSOP.
- Work with the team on meeting KPI standards, as per the company’s procedures.
- Monitor shipment reports to ensure total customer satisfaction
- Overseas communications
Support the supervisor in the following areas:
- Daily review Stat 1 and operational reports and work with team on updating event codes
- Audit files and work with the team on meeting operating process standards
- Build and maintaining strong relationships with vendors (airlines, trucking companies, and others) and customers.
- Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed.
Finances:
- Proactively work to maintain and monitor accounts payment within 30 days.
- Ensure company credit procedures are followed and utilized effectively.
- Accurate and timely billing of vendors and resolve accounting issues.
- Monitor accounts payable to vendors (airlines, truckers etc.) utilizing BNP report.
- Monitor intercompany accounting discrepancies via AJAX report.
Sales / Retention:
- Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
- Participate to the transition of new business/ updates to existing business.
- Assist in retention calls and complete customer reviews with your regular customers to document in the CRS.
People:
- Identify with manager / supervisor, develop, and mentor your No. 2.
- Support the supervisor where needed:
- Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
- Be a guide for the team - mentor agents
- Ensure team meets company standards of 52 hours training per year per employee.
- Follow-up new hires training as per the company requirement standards.
- Periodically communicate department goals and expectations with team to ensure buy-in and accountability.
Systems:
- Promote productivity tools (e.g. using edoc and edoc treeview, export database, process management)
- Be open to implementing new system changes and enhancements with your team.
- Be involved and suggest system/process improvements.
- Set the tone of this environment within your team.
Culture:
- Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.