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Transportation Operations Analyst GLOCC - ONSITE AT CLIENT

Expeditors

Transportation Operations Analyst GLOCC - ONSITE AT CLIENT

Atlanta, GA
Full Time
Paid
  • Responsibilities

    Job Description

    The Transportation Operations Analyst works on-site with a large global customer. It requires a dynamic individual with a strong transportation & logistics background as well as excellent communication and customer service skills. An integral part of a Global Command Center Team, the Transportation Operations Analyst is responsible for the safe and timely delivery of freight as it moves through the global supply chain network. May lead and/or support regional and global project initiatives. Analyzes shipment issues and works to resolve problems quickly through proactive communication with carriers, vendors, and cross-functional departments. Collaborates across functions and regions, at all levels, to improve relationships and streamline operations.

    PRIMARY DUTIES AND RESPONSIBILITIES

    ●    Actively manage the safe and timely delivery of freight as it moves through the supply chain network ●    Coordinate with customers, carriers, warehouses, and other service providers to proactively reduce delays in shipments reaching destination ●    Quickly gather and analyze information from multiple sources, develop incident reports, and escalate to stakeholders through established communication protocols ●    Conduct shipment track and trace, respond to ad-hoc price quotes, and other transportation related activities ●    Ensure accuracy of data, metrics, dashboards and reporting tools ●    Lead or support regional and global projects within the Command Center and support projects across functional areas as applicable ●    Work with fellow analysts to identify global inconsistencies and develop methods for global standardization ●    Conduct handoffs with regional Command Center teammates, facilitating 24/7 global operations ●    Develop and maintain relationships with cross-functional departments, as well as carriers, vendors, and other service providers ●    Provide outstanding customer service, maintaining a positive attitude & professionalism ●    Maintain proficiency on Command Center systems and tools ●    Work within a team to identify security gaps, constraints, and trends  ●    Ensure processes and procedures are documented in updated SWIs/SOPs ●    Create presentations, process maps and visual charts as applicable ●    Crosstrain and assist with other transportation and logistics requirements as needed ●    Meet minimum annual company training requirements

  • Qualifications

    Qualifications

    ●    Works collaboratively within a team, proficient using multiple communications platforms (i.e. email, chat, video conference, etc.) ●    Effective interpersonal skills, proven ability to listen and communicate effectively ●    Accustomed to leading meetings with customers, vendors and key stakeholders ●    Risk sensitive, recognizes when problems arise or are likely to arise ●    Critical thinking using logic, data & qualitative reasoning  ●    Ability to develop, evaluate, and recommend best options ●    Analytical with a strong attention to detail ●    Highly motivated, proactive, strong sense of urgency, able to work in a fast-paced environment ●    2+ years transportation, logistics, distribution or related experience  ●    Demonstrated leadership experience ●    Undergraduate degree in Business, Logistics, Supply Chain, or other related field ●    Excellent written and verbal communication skills  ●    Must speak English fluently ●    Proficient in Google suites, Microsoft suite ●    Continuous process improvement experience, a plus ●    Industry certifications, a plus ●    Must be willing to occasionally work outside normal business hours, including weekends ●    Domestic and international travel, as needed (less than 25%)  

    Additional Information

    Expeditors offers excellent benefits

    • Paid Vacation, Holiday, Sick Time 
    • Health Plan: Medical, Prescription Drug, Dental and Vision
    • Life and Long Term Disability Insurance 
    • 401(k) Retirement Savings Plan 
    • Employee Stock Purchase Plan 
    • Training and Personnel Development Program

    All your information will be kept confidential according to EEO guidelines.

  • Industry
    Transportation / Trucking / Railroad