Job Description

MAJOR DUTIES AND RESPONSIBILITIES

• Ensure smooth and timely customs process flow
• Ensure accurate and timely client billing
• Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations (eg. OEA) or customer policies / requirements
• Track and trace Customs files
• Interact with our customers in arranging their international shipments, meeting customer service standards thus maintaining strong relationships
• Attend any customs inspections or present documents to customs authorities when such are requested
• Act as the liaison between the customs authorities (or other government agencies and customers
• Understand all the elements of the import and export customs DLSOP (Desk Level Standard Operating Procedure) and correctly interpret this information to fulfill our customers’ instructions and expectations

Qualifications

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Good computer skills (Excel, Word, PowerPoint)
• Ten-key a plus
• Logistics experience a plus

REPORTING STRUCTURE

• Customs Brokerage Lead Agent, Supervisor and Manager

Additional Information

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time 
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance 
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan 
• Training and Personnel Development Program

Local candidates only

All your information will be kept confidential according to EEO guidelines.