Job Description
· EXCEPTIONAL CUSTOMER SERVICE:
Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).
· JOB EXECUTION:
Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
· RELIABILITY:
Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.
· COLLABORATION:
Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
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Qualifications
PRODUCT AGENT CORE COMPETENCIES
This section lists the core business-critical skills, knowledge and behavior applicable to all product agents, regardless of department or position, and should not be edited. Note that these competencies are found in employee’s My Personal Development Plan view in the Professional Development Center.
· TIMELY AND ACCURATE SHIPMENT PROCESSING
Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures.
· TIMELY AND ACCURATE DATA ENTRY
Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.
· TIMELY AND ACCURATE BILLING AND ACCOUNTING
Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.
OCEAN EXPORT JOB-SPECIFIC TASKS AND DUTIES
This section lists job-specific tasks and duties that are completed on a regular basis by the employee as noted in the Ocean Export Operational Performance Standards. Click on the link to the performance standards to view more details for each task. This list may be edited to the specific job role.
Additional Information
All your information will be kept confidential according to EEO guidelines.