Job Description
A Foreign Trade Zone (FTZ) Customer Service Rep will be expected to ensure timely and accurate operations while providing exceptional customer service within the FTZ Department.
• Transfer customs declaration information from documents, or other sources into the Foreign Trade Zone system to allow for the build of a valid FTZ Admission
• Track and Trace international shipments
• Ensure smooth, accurate and timely submission of FTZ entries to obtain timely clearance of cargo from US Customs and Participating Government Agencies
• Timely dispatch of freight to truckers and coordinate delivery
• Ensure accurate and timely client and service provider billing
• Identify and manage exceptions while identifying opportunities for continual improvement in processes
• Understand all the elements of the import customs Desk Level Operating Procedure and correctly interpret this information to fulfill our customer’s instructions and expectations.
• Ensure compliance at all times by following government regulations and company policies
Preferred Qualifications:
• Customs Brokerage Experience with a focus on Foreign Trade Zones with good knowledge of brokerage processes and interactions with government agencies is preferred
• Experience with working with truckers, terminals, forwarders and carriers
• Driven and motivated to continue in a career in international logistics
• Must be able to work out of the El Paso office
• High School Degree or equivalent required
• Must be legally authorized to work in the United States
• Must not require future sponsorship for employment visa
• Must have the ability to work overtime in support of the department's needs
• Fluent in English, both written and verbal
• Good computer skills (Word, Excel, and familiarity with PowerPoint)
• Familiarity with 10-key usage
• Ability to multi-task and prioritize throughout the workday while remaining focused and organized
• Demonstrated ability to be proactive in thought and action
• Strong organizational skills
• Analytical with a strong attention to detail
• Effective interpersonal skills, including proven ability to listen, comprehend, and effectively communicate clearly and concisely to obtain positive results
• Ability to work independently and in a collaborative team environment
• Willing to pitch in and help on last-minute projects or assist team members
• Excellent written, verbal, and interpersonal communication skills
• Has a demonstrated strong work ethic, and reliability
• Comfortable working in a professional business environment
• Proven ability and desire to learn new software and technologies
Qualifications
Desired Qualifications:
Additional Information
Expeditors offers excellent benefits: