Job Description

Support Tradeflow Global Trade Management solutions, strategies and goals. This position is a customer service role directly interacting with end users and internal Expeditors stakeholders of the Tradeflow application.

The right candidate will be required to perform the following roles:

• Demo and train end users on application functionality via web-based sessions

• Assist customers in loading data with CSV or XML format

• Manage data integration projects with customer and third party systems

• Provide front-line technical and customer support

• Act as a cross-functional liaison across the Expeditors network

• Manage customer feedback by communicating internally and externally

Qualifications

• College degree or equivalent with three to five years’ experience working for Expeditors or similar industry

• Effective interpersonal skills, including a proven ability to listen, comprehend effectively, and communicate with others to obtain positive results

• Enthusiasm and desire to work with end users, while possessing a strong customer service attitude

• Critical thinker who is effective and experienced in finding solutions for customers

• Organized and experienced in new customer implementations

• Project management experience

• Experience with end user software applications in global trade and Customs

• Expeditors systems knowledge

• Competency managing datasets with Microsoft Excel and SQL

• Data Analytics experience, preferably with PowerBI

Additional Information

All your information will be kept confidential according to EEO guidelines.