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Transcon Customer Service/Operations

Expeditors

Transcon Customer Service/Operations

Hawthorne, CA
Full Time
Paid
  • Responsibilities

    Job Description

    Company Description “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

    Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

    • 15,000 trained professionals
    • 250+ locations worldwide
    • Fortune 500
    • Globally unified systems

    Job Description MAJOR DUTIES AND RESPONSIBILITIES

    • Ensure smooth and timely freight process flow
    • Ensure accurate and timely data entry into our operational system
    • Track and Trace Transcon files and reporting
    • Ensure accurate and timely client and vendor billing
    • Ensure delivery of freight and timely clearance when applicable
    • Interact with customers in arranging their shipments to meet customers service standards
    • Contribute and maintain good relationships with suppliers
    • Meet compliance at all times
    • Network communications, timely responses to emails and requests
    • Meet KPI standards in accordance with Company policy
    • Understand customers procedures and maintain updated internal DLSOPs

    Qualifications

    • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
    • Pro-active, strong organizational skills
    • Good computer skills (Excel, Word)
    • Fluent in English
    • Industry Experience preferred

    Additional Information Expeditors offers excellent benefits

    • Paid Vacation, Holiday, Sick Time
    • Health Plan: Medical, Prescription Drug, Dental and Vision
    • Life and Long Term Disability Insurance
    • 401(k) Retirement Savings Plan (US only)
    • Employee Stock Purchase Plan
    • Training and Personnel Development Program

    All your information will be kept confidential according to EEO guidelines.

  • Industry
    Transportation / Trucking / Railroad