Job Description
SUMMARY:
To support the onsite team in the smooth running of the department through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policy and procedures.
KEY RESPONSIBILITIES:
- Daily process and input of all customer orders and distribution accounts.
- Provide daily operational reports that are accurate and timely.
- Run stock reports to check for product availability.
- Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
- Coordinate special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary.
- Trace orders as required and notifies customers of any activity concerning their order.
- Maintain damage records and back order logs.
- Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
- Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.
- Report customer feedback to management, including any signs of customer dissatisfaction.
- Contribute to maintain strong relationships with vendors (trucking companies, and others).
- Provide support with other miscellaneous projects, filing and research
- Answer phone calls according to Expeditors standards
- Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
- Meet KPI standards, as per the company’s procedures
- Ensure smooth and timely freight process flow
- Use Dashboard/EDMS/Branch Reporting on daily basis
- Interact with our customers in arranging their shipments and meeting customer service standards.
- Understand department process flow, and looking for best practices to improve operational efficiency and productivity
- Overseas communications, timely responses to emails and requests (internal and external)
- Escalation of problems to Management when necessary
- Provides support with other miscellaneous projects, filing, and research
- Oversees all paperwork associated with orders and maintain the corresponding files
- Attend training classes when required and meet company standards of 52 hours training per year per employee.
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
SKILLS:
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
- Pro-active, strong organizational skills.
- SAP is a plus
- Google Workspace skills
- Good Microsoft Office skills
- Fluent in operational English, both oral and written
ADDITIONAL:
- Other duties assigned on an as-needed basis