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Customer Service Representative - Customs Brokerage

Expeditors

Customer Service Representative - Customs Brokerage

Torrance, CA
Full Time
Paid
  • Responsibilities

    Job Description

    MAJOR DUTIES AND RESPONSIBILITIES

    • Transfer customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration
    • Track and Trace international shipments
    • Ensure smooth, accurate and timely submission of US Customs entries to obtain timely clearance of cargo from US Customs and Participating Government Agencies
    • Timely dispatch freight to truckers and coordinate delivery
    • Ensure accurate and timely client and service provider billing
    • Identify and manage exceptions while identifying opportunities for continual improvement in processes
    • Understand all the elements of the import customs Desk Level Operating Procedure and correctly interpret this information to fulfill our customer´s instructions and expectations.
    • Ensure compliance at all times by following government regulations and company policies

     

  • Qualifications

    Qualifications

    QUALIFICATIONS, KNOWLEDGE, AND SKILLS:

    • Minimum of 2 years of CUSTOMS BROKERAGE EXPERIENCE with good knowledge of brokerage process and interactions with government agencies
    • Experience with working with truckers, terminals, forwarders and carriers
    • Driven and motivated to continue in a career in international logistics
    • Must be able to commute to the city of Torrance
    • High School Degree or equivalent required
    • Undergraduate Degree Preferred
    • Must be legally authorized to work in the United States
    • Must not require future sponsorship for employment visa
    • Must have the ability to work overtime in support of the department needs
    • Fluent in English, both written and verbal
    • Good computer skills (Word, Excel, and familiarity with PowerPoint)
    • Comfortable with numbers and basic mathematical skills
    • Familiarity with 10-key usage
    • Ability to multi-task and prioritize throughout the workday while remaining focused and organized
    • Demonstrated ability to be pro-active in thought and action
    • Strong organizational skills
    • Analytical with a strong attention to detail
    • Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
    • Ability to work independently and in a collaborative team environment
    • Willing to pitch in and help on last minute projects or assist team members
    • Excellent written, verbal, and interpersonal communication skills
    • Has a demonstrated strong work ethic, and reliability
    • Comfortable working in a professional business environment
    • Proven ability and desire to learn new software and technologies
    • Successful candidates must pass a background check

    REPORTING STRUCTURE

    • Customs Brokerage Lead Agent, Supervisor and Manager

    Additional Information

    Expeditors offers excellent benefits

    • Paid Vacation, Holiday, Sick Time 
    • Health Plan: Medical, Prescription Drug, Dental and Vision
    • Life and Long Term Disability Insurance 
    • 401(k) Retirement Savings Plan (US only)
    • Employee Stock Purchase Plan 
    • Training and Personnel Development Program

    All your information will be kept confidential according to EEO guidelines.

  • Industry
    Transportation / Trucking / Railroad