Job Description

Scope: This role provides leadership across export and transportation products, ensuring teams deliver reliable service, disciplined execution, profitable growth, and scalable branch operations.

Core Responsibilities:

Product Leadership and Operating Strategy

• Lead the operating strategy for Air Export, Ocean Export, Transcon, and Distribution.

• Align product priorities with customer needs, branch goals, compliance, service quality, and profitability.

• Drive standard work, escalation discipline, reporting habits, and cross-product coordination.

Export, Transportation, and Distribution Execution

• Oversee export, transportation, and distribution execution, including booking, routing, documentation, pickup and delivery coordination, warehouse flow, milestone visibility, and customer communication.

• Ensure customer SOPs, operational controls, safety expectations, security requirements, and service standards are followed consistently.

• Manage exceptions, service recovery, capacity needs, and operational risks across assigned products.

Customer, Financial, and Service Provider Management

• Partner with Sales, CRDM, Account Management, T&I, Finance, Product leaders, Facility, Security, and district leadership to support customer onboarding, RFQs, QBRs, service recovery, and retention.

• Manage revenue growth, margin performance, billing quality, cost control, local charge discipline, and profitable execution.

• Lead carrier, trucking, cartage, distribution, and specialty provider performance.

People, Systems, and Continuous Improvement

• Recruit, train, coach, develop, and retain strong employees and future leaders.

• Promote accurate system use, data integrity, dashboard adoption, timely reporting, and exception visibility.

• Use customer feedback, employee input, root cause analysis, and operational data to improve service reliability, scalability, and team capability.

Qualifications

Required

• 7+ years of freight forwarding, export operations, transportation, distribution, logistics, warehousing, customer service, or supply chain experience.

• Leadership experience managing teams, product operations, customer requirements, service providers, financial performance, and cross-functional execution.

• Strong understanding of export operations, domestic transportation, distribution execution, customer SOPs, operational controls, and profitability.

• Ability to lead multiple products and coordinate priorities across Air Export, Ocean Export, Transcon, and Distribution.

• Strong communication, escalation management, customer relationship, problem-solving, and organizational skills.

• Proficiency with Microsoft Office, Expeditors operating systems, reporting tools, product applications, and operational dashboards.

Technical Skills

• Strong understanding of software development principles.
• Experience with automation platforms such as Power Automate.
• Experience with Microsoft Copilot and M365 technologies.
• Familiarity with data structures, APIs, integrations, and system architecture.
• Basic understanding of AI, machine learning, LLMs, and prompt engineering.
• Ability to troubleshoot technical issues independently.

Business Skills

• Strong analytical and problem-solving abilities.
• Ability to understand complex operational processes.
• Experience translating business requirements into technical solutions.
• Excellent communication and stakeholder management skills.

Preferred

• Prior experience as a Product Manager, Operations Manager, Air Export Manager, Ocean Export Manager, Transcon Manager, Distribution Manager, or Warehouse/Distribution Operations Manager.

• Experience with customer implementations, RFQs, QBRs, account reviews, product growth strategies, and service provider management.

• Experience managing complex export, transportation, distribution, high-value, healthcare, technology, retail, or time-sensitive customers.

• Experience using analytics, dashboards, scorecards, and operational data to lead improvement initiatives.

• Experience building leaders, developing succession plans, and managing cross-product teams.

• Experience developing automations, applications, or digital solutions.

• Experience leading cross-functional projects.

• Experience working in operations, logistics, finance, or enterprise shared services environments.

• Certifications in Microsoft Power Platform, Azure AI, Microsoft Copilot, or related technologies.

Additional Information

Expected base salary: $70,304.00

Eligible for bonus

Expeditors offers excellent benefits:

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Learning & Development Program
• Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.