Job Description

The Facilities Specialist plays a critical role in supporting the day-to-day operations and overall functionality of our corporate offices. This position ensures a safe, efficient, and welcoming work environment by managing facility-related services, vendor relationships, and employee support needs. The Facilities Specialist serves as a key liaison between internal teams and external service providers, maintaining high standards of customer service and operational excellence.

This is a hybrid role, requiring the Facilities Specialist to split time between our Lynnwood and Bellevue CHQ offices. The successful candidate will be flexible, organized, and proactive in addressing facility needs across both locations, ensuring consistency and quality in service delivery.

Major Duties and Responsibilities:

Physical space capacity:

• Verify open seats are indicated properly in the seating chart, confirming availability for new hires and employees.
• Provide awareness to Facilities Manager on needs for significantly more or less leased space.

Facilities administration:

• Provide outstanding customer service while meeting the needs of our fellow employees and customers

• Greet guests and co-workers with a friendly attitude

• Go above and beyond for customer solutions

• Serve as the primary point of contact for facility related inquiries and issues including building maintenance requests, flooring, lighting, windows, electrical, HVAC, janitorial services, plumbing, replacement chairs/standing desks, etc.

• Acts as Transportation Coordinator for Lynnwood/Bellevue locations

• Ensures employees have either an ORCA Card OR a Parking Pass

  • Coordinates with Employee Relations when cards/passes are distributed/collected

• Maintain relationships with building vendors, schedule routine and as needed services to ensure product and quality and service standards are met, including:

  • Talon-M
  • SRO
  • Puget Sound Beverage
  • Tassi Vending
  • Canteen
  • Office Depot Business
  • MBI
  • Janitorial Services

• Follow established procedures for mail distribution

• Collaborate with other departments as needed, including Health, Safety, and Security, PC Support, Employee Relations, etc.

• Maintain an accurate inventory of facility-related equipment and supplies including:

  • Paper
  • Toner
  • Office furniture (couches, tables, chairs,)
  • Office equipment (printers, computers, A/V, glass boards)

• Act as an escalation point for facilities-related issues

• Support Facilities Manager with day-to-day operations of Lynnwood/Bellevue office with routine building checks, ensuring HVAC, lighting, flooring, plumbing, coffee/water, micro market, etc. are all operating efficiently

• Support Facilities Manager with employee seat assignments

Vendor Management Support

Coffee:

• Ensure coffee supplies are delivered and stock replenishment.
• Ensure coffee equipment is maintained as per service agreement and support any other repair & maintenance of the equipment as needed in between services.

Janitorial:

• Support and monitor day porter day to day services, validating quality and scope as per the agreement.
• Schedule walkthroughs with the janitorial manager to point out deficiencies in areas serviced.

Landlord Property Manager

• Facilitate communication between Expeditors and building property manager.
• Liaison between employees and building engineers for facility needs.
• Use of the Landlord service and maintenance portal to report deficiencies in the space and request service for common building functions, such as: HVAC, plumbing, lighting, electrical, flooring, windows, and fire protection.

Office Supplies:

• Maintain agreed upon office supply stock and replenishment (paper, toner)

Micro-markets

• Support installation and continued supply of micro-market inventory

Additional duties and responsibilities:

• Work with Corporate Employee Relations team as appropriate on accommodation requests.
• Monitor facility-related requests by employees to improve their day-to-day work experience.
• Support Expeditors ID badge needs (taking pictures for new and replacement badges).
• Actively contributes to team discussions about ideas for process improvements, efficiency and growth based on own experiences.
• Uses judgment to escalate issues when appropriate.
• Meets Expeditors’ annual training requirements.
• Adheres to Expeditors’ 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
• Performs other duties as assigned or as may be necessary.

** Experience and Skills Required:**

• Must have strong customer service focus
• Ability to communicate effectively and work in collaboration with a team
• Ability to multi-task and remain organized among multiple ongoing projects
• Must demonstrate a willingness to work, be flexible, and rotate task schedules based on departmental needs
• Proficiency in Microsoft Office programs such as Excel and Outlook
• Attention to detail and highly organized
• 1-2 years of professional work or customer service experience required
• Excellent interpersonal skills, including proven abilities to listen, comprehend, and communicate effectively verbally and in writing
• Firm ethics and cultural awareness

Additional Information

** Pay and Benefits**

Hourly rate: $22.00 - $24.00 (DOE)

Expeditors offers competitive benefits to all full-time employees, including:

• Paid Vacation, Holiday and Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Health Savings Account
• Dependent Care Flexible Spending Account
• Life and Long-Term Disability Insurance
• 401(k) Retirement Savings Plan
• Various Optional Life and Disability Plans
• Commuter Benefits
• Employee Stock Purchase Plan
• Training and Education Program

Location:

Expeditors’ Lynnwood Corporate Headquarters, located at:

• 19020 33rd Ave. West 6th floor Lynnwood, WA 98036
• 3545 Factoria Blvd SE Suite 300, Bellevue, WA 98006

All your information will be kept confidential according to EEO guidelines.