Job Description
Direct Report: Warehouse Lead, Warehouse Supervisor, Warehouse Manager; District Manager
Scope: Handle all aspects of warehouse operation, Including Air/Ocean Export, Gateway and Domestic shipments transport while adhering to company, branch and governmental guidelines and policies.
Key Results Area #1 – Operations:
- Adhere to our policies and federal regulations that are paramount to the team—Warehouse and container security policy.
- Follow the Operational process Standards. Be a leader in the industry in methods and procedures with the goal of passing OPS audit while servicing the customer.
- Comply with and exceed expectations for OPS, which include:
- Re-weigh all freight, ensure freight is not cross-labelled, stage freight in correct locations
- If freight is damaged and able to be repaired, do so as soon as possible
- All received freight must be counted and reconciled to inbound documentation.
- Any shipment received as OSD must have the exceptions (over, short or damaged with quantity/description) noted on the receiving documents and pictures must be taken and email to proper parties.
- Dangerous Goods shipments are received and handled only by trained employees with dangerous goods.
- Shipments containing Dangerous Goods meet the minimum dangerous goods receiving requirements.
- Unload cargo from truck
- Verify freight received against receipt documentation and/or booked information
- Check cargo for OSD (overage, shortage or damaged)
- Verify Truck's Wheels Are Chocked / Brakes are applied.
- Use documents to identify the freight as being at the correct address.
- Identify the product managing the freight and notify the local product leader when it arrives
- Monitor and report Overage, short and damage freight. Communicate with proper person
Key Results Area #2 – Communication
- Escalation to supervisor or manager, keep appraised of any issues that arise through weekly meetings. Or daily if needed
- Meet all deadlines. Communicate any delays in meeting the deadline.
- Answer telephone when needed
Key Results Area #3 – People
- Problem solving and communication skills.
- Open and honest, to the point, no gossip.
Key Results Area #4 – Customer Service:
- Set the tone for delivering exceptional customer service at Expeditors. Strive to not meet the client’s expectations, but exceed them,
- Be proactive toward resolving service issues. If not able to be proactive, jump in and look at the root cause, and set forth corrective actions.
- Treat everyone as your customers.
- Maintain an attitude of friendliness, courtesy, and efficiency in the eyes of the customer and your peers always.
- Know your operation, warehouse and expectations.
Key Results Area #5 – Security
- Ensure Warehouse doors are closed and always locked
- Monitor warehouse for anyone not wearing proper ID or safety vest.
- Keep all drivers within the waiting area; ensure they have signed in
- Check in truck: Comply with local security requirements.
- US/Air Product ONLY: Freight for UNKNOWN shippers is staged in an area designated for that freight only
Key Results Area #6 – Productivity
- Consistently endeavor to achieve corporate productivity goals— freight build and load on-time
- Keep overtime to a minimum. All overtime should be approved, recorded, and only used as a last resort to service the customer.
- Always look for ways to improve and become more efficient, whether through a better process, automation, or using best practices from other offices. There is always a better way.
- Stay busy, keep the warehouse clean and trash free, trash cans emptied, daily
Key Results Area #7 – Training - Self Development
- Complete training as necessary, designated by the Supervisor or Manager.
- Learn cross departmental skills.
Key Results Area #9 – Culture: Exemplify the following cultural attributes:
- Appearance – comply with dress policy; comply with desk policy, inside and out.
- Attitude – positive approach to your job and customers.
- Confidence – be confident you’ve got the best product and company available.
- Curiosity – always be asking questions ‘why and not so much ‘how.’
- Excellence – anything below being best and earning all the business is unacceptable.
- Integrity – never lie to clients, do things the right way.
- Pride – if business is lost it should hurt; do everything to get it back again.
- Resolute – relentlessly follow up, see it through, and tie up the loose ends. 99%=0.
- Sense of Humor – demonstrate this vital quality to our clients.
- Visionary – Understand your role now and envision what it should produce in 1 month, 6 months, 1 year, 5 years, etc.