Job Description

OVERALL FUNCTION OF THE NEWS DEPARTMENT CUSTOMER SERVICE SPECIALIST

This is a part time (5 hours each day) position and will primarily be responsible for the coordination of the daily operations of the front office and all classified advertising efforts.

IN THIS ROLE, YOU CAN EXPECT TO:

• Update department database by inputting information from shareholders or vendor
• Work on special short-term projects to offer customized support.
• Assist in creating ways for delivering excellent customer service to shareholders, visitors and GRF staff.
• Coordinates the daily operations of the front office and all classified advertising efforts.
• Coordinates administrative support services for the department, including ordering supplies.
• Serves as the department’s primary administrative support liaison with counterparts in all other Golden Rain Foundation departments, as well as vendors and other third-party entities.
• Advises and assists classified customers in the creation and strategic placement of their advertisements.
• Receives and processes the requisite forms, calculates costs, issues receipts, and records the subsequent editorial and accounting information into the appropriate electronic systems.
• Proofreads classified ads and coordinates special requests with department’s prepress specialists.
• Enters cash received for classified and display ads in the appropriate forms, both physical and online, and ensures that cash and accompanying paperwork are delivered to the appropriate staff in the Finance department.
• Coordinates with and assists display advertising specialists with account processing, record-keeping, payments, collection efforts and other services as needed.
• Greets visitors and answers telephone and e-mail messages.
• Orders office supplies.

Knowledge, Skills AND Abilities you should have:

• Previous experience in a similar role.
• Excellent grammar, impeccable spelling and knowledge of the English language are required.
• Proficient with Mac OS system
• Strong typing skills including speed and accuracy.
• Ability to handle multiple projects at once.
• Ability to meet tight deadlines.
• Ability to remain seated for up to 3 hours at a time.
• Ability to lift and carry up to 25 pounds.
• Ability to read, write and communicate effectively.
• Ability to understand Golden Rain Foundation polices.
• Ability to use diplomacy and sound judgement.
• Ability to organize and prioritize work.
• Ability to work effectively with co-workers, employees, Board of Directors, shareholders, and guests.

EDUCATION AND EXPERIENCE YOU SHOULD HAVE:

Minimum 2 years’ of customer service experience, billing in a publishing environment and use of MAC