Great Value Storage's Customer Resource Center is located in Austin, Texas.  Our Customer Resource Center (CRC) is a call center work environment, where our Leasing Representatives engage with our future tenants by offering their expertise and support during their space-finding search.

Job Duties:

• Handle incoming sales by phone, e-mail and online chat and manage all follow up.
• Build rapport with each prospective tenant calling in, and follow up until they have made a reservation, found a space within our portfolio, or decided not to need the space any longer.
• Provide information regarding specific facilities, as well as insights to the area, with the goal of generating leases for the sites.
• Input all activity into company provided databases in a timely and accurate manner.
• Stay up to date with all promotions/leasing incentives.
• Accurately and completely communicate the benefits and features of the Great Value Storage portfolio.
• Assist in marketing your assigned facilities to generate phone traffic.
• Ability to work in a team environment supporting each other to exceed customer expectations and sales goals.
• Provide accurate information to tenantsin a courteous manner. Recite all facilities' services, hours of operations, policies, etc.
• Assist all tenants by handling incoming requests to support our onsite teams.
• Identify and escalate priority issues. Follow documented policies and procedures to escalate and resolve emergency maintenance service or access requests and security/parking concerns.
• Respond to customer inquiries in a timely manner and insure follow up with prospect is completed as well as follow through of service requested.
• Utilize the computer system in running daily reports.
• Display a high level of integrity and professionalism at all times in dealing with tenants, prospects, employees and outside contacts.
• Perform various tasks and projects as needed. Including administrative support when not busy with direct customer interactions.
• Maintain company’s customer service and sales standards.

Minimum Qualifications:

• High school diploma from an accredited institution.
• General education degree.
• Previous experiences in a sales, retail, customer service or a call center preferred.
• Excellent communication, interpersonal and customer service skills.
• Ability to work weekends.
• Able to handle multiple customer contacts and issues simultaneously.
• Calm demeanor and solid problem solving skills with sound judgement is mandatory.
• Understand, apply, and comply with all company policies and procedures.