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Airline Customer Service Agent

Hallmark Aviation Services

Airline Customer Service Agent

Honolulu, HI
Part Time
Paid
  • Responsibilities

    Airline Customer Service Agent - Morning Shifts (HNL1113-359) Tracking Code HNL1113-359 Job Description Hallmark Aviation Services is the preferred passenger service provider at theDaniel K. Inouye International Airport for QANTAS Airways , Korean Air , Asiana Airlines , Air New Zealand , Jetstar Airways , Scoot Air and Westjet . The job requires candidates toperform various duties for arriving anddeparting international flights into the Daniel K. Inouye International Airport. This includes being able tooperate the airlines computer check-in system, and becoming knowledgeable of travel requirements and travel documentation for travel into numerous international destinations. Selected Candidates will be required to work a minimum of 4 shifts per week and a minimum of 4 hours per shift. Candidates schedules are based on operational needs of the airlines and candidates availability should be flexible; must be willing to work weekends and holidays if scheduled.Shift start times varybetween 7:00am to 8:30am and end between 11:00am to 1:30pm. Shifts times are subject to change based on flight operations and seasons. If hired, candidates are required to attend paid mandatory Orientation and 5 days Training: Orientation: Friday, July 6, 2018 @ 1:00pm Training: Monday, July 9, 2018 - Friday, July 13, 2018 @ 8:00am to 4:00pm ** Candidates must be on time and attend all training days to continue employment. Benefits Offered: Medical, Dental, Vision, and Limited Flight Benefits. ** To qualify for medical employees need to work 20+ hours per week. Required Skills Basic Requirements: At least 18 years old with a High School Diploma or G.E.D. Valid US Work Authorization Must live on Oahu, HI; Or willing to relocate at own expense. Must be able to pass a post offer pre-employment drug test. Flexible schedule to work weekends and holidays English proficiency is mandatory as candidate will need to be able to read, interpret and comprehend reference materials, instructions, policies & procedures in the English language. Basic Math Skills: Adding, Subtracting, Division, and Multiplying. Must have effective communication skills and listening skills. Must take pride in appearance and performance. Knowledgeable and literate of computers Able to stand, bend, squat, reach, grasp, and pick up items; occasional lifting up to 70lbs. Candidates will interact with airline customers on a daily basis and will be trained and expected to deliver high quality customer service. Environmental conditions involve continuous people interaction; fast pace; exposure to high noise levels, dirt, dust, fumes, heat, cold, hazardous or toxic material; heavy crowd activity; working in confined spaces or heights frequently and for extended periods, and able to multi-task. Work assignments may involve specific tasks associated with interim postings at the ticket counter, airport lobby, baggage counter, gate check-in, control-center, other functional areas, or rotation through all areas including bag-room, ramp and other terminals. Continuous standing, bending, kneeling, squatting, stooping, grasping and picking up items will occur on a daily basis. May need to pull, push, and move large bulky items up to 70 lbs. Required Experience 6+ months of relevant customer service experience; experience in the airline industry is a plus. Job Location Honolulu, Hawaii, United States Position Type Part-Time Salary 11.50 - USD

  • Industry
    Transportation / Trucking / Railroad