Hallmark Aviation is seeking a professional Airline Business Manager for a prestigious airline. The Business Manager leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.           Airline Business Manager Summary:     - Maximize airline account revenues and profitability; Control the budget for labor costs and allocation     - Ensure that airline account operates according to schedule and service level agreements     - Oversee the long-term analysis of manpower needs, groom potential leaders     - Manage, input, and update employee attendance records and ensure appropriate shift coverage using Attendance Enterprise timekeeping system     - Develop and cultivates strong customer relations/retention     - Support, hire, train their airline account team; coordinates between Human Resources, Training and Quality Assurance department to ensure a compliant and pleasant work environment     - Provide hands-on supervision of the staff and delegate workload     - Provide direct customer relations support     - Ensure cross training of staff members and monitor mandatory training     - Administer performance recognition and reward program(s)     - Carry out disciplinary action and motivational activities when needed     - Process promotion, demotion and termination paperwork     - Enforce company policies and procedures (including safety, security, and uniform & grooming standards)                 Preferred Skills and Experience     o Proven LEADERSHIP abilities and ORGANIZATIONAL skills     o Familiarity with the Aviation industry (or B2B crack): Ticketing experience, passenger service experience     o PC basics (Outlook, Microsoft Word, Powerpoint, excel, Adobe PDF, etc.)     o Excellent interpersonal, coaching and counseling skills     o Self-driven focus on Customer and Client satisfaction     o Ability to excel under pressure of meeting extreme deadlines     o Able to communicate effectively, both verbally and in writing     o Experienced in planning a roster and monitoring work schedules     o Able to solve daily problems and make quick decisions within the operation     o Able to work varied hours, and flexible to travel if needed.     Apply online today! https://hallmark-aviationcareers.silkroad.com/                 Essential Requirements:         PREVIOUS AIRLINE EXPERIENCE         At least 18yrs old, with a High School Diploma or G.E.D.         English proficient, other languages may be required         Basic Math Skills: Adding, Subtracting, Division, and Multiplying         Computer Literate         Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs         Reading & comprehension of reference materials, instructions, policies & procedures            Basic Requirements:         Valid US work authorization         Professional demeanor and exceptional presentation         Flexible schedule & availability         Background Check, Fingerprinting required         Drug Screen required on day of hire

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