Job Description:
Internship opportunity within the IT team to gain hands-on experience in technical support and IT operations. The intern will contribute to the delivery of user support services, both on-site and remotely, while developing practical skills in troubleshooting, system maintenance, and IT service management. This position is ideal for candidates seeking to build a strong foundation in IT support within a dynamic and collaborative environment.
This position is for a Full-Time Summer Intern. Ideal candidates would have the ability to work Part-Time during school semesters.
What you will do:
- Provide Tier 1 and Tier 2 technical support to end-users for hardware, software, and network-related issues.
- Utilize remote support tools to diagnose and resolve user issues efficiently.
- Assist with on-site support tasks, including hardware setup, software installation, and configuration.
- Manage and track support tickets using the company’s ticketing system, ensuring timely resolution and user communication.
- Create and maintain documentation for recurring issues, troubleshooting steps, and IT procedures.
- Support routine system maintenance activities such as software updates, backups, and monitoring.
- Deliver basic training and guidance to users on IT systems, tools, and best practices.
- Collaborate with division and corporate IT teams to escalate and resolve complex technical issues.
What we are looking for:
- Currently pursuing a Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Foundational knowledge of computer hardware, operating systems, and networking concepts.
- Strong verbal and written communication skills.
- Demonstrated ability to troubleshoot and resolve technical issues effectively.
- Excellent customer service orientation with a focus on user satisfaction.
- Ability to work collaboratively in a team-oriented environment.
- Eagerness to learn and adapt to new technologies and processes.
Additional Characteristics:
- Previous experience in a technical support role is a plus.
- Certifications such as CompTIA A+, ITIL Foundation, or similar are advantageous.
- Detail-oriented, proactive, and enthusiastic about technology.
- Comfortable working in a fast-paced environment with shifting priorities.