Job Description
Scope of Position
To further develop the air and ocean import product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policy and procedures.
Major Duties and Responsibilities
** Operations**
- Create and maintain an effective department organization chart, which is designed for flexibility and growth.
- Work with operations management on capacity, efficiency issues and status of the team.
- Monitor and improve key departmental productivity indicators.
- Stay current with developments and changes in regulations and company offerings
- Have thorough knowledge of the Air and Ocean Import product.
- Plan and support with huddles and monthly meetings to discuss market intelligence and delegate workloads within the team.
- Attend the weekly branch Sales meeting and facilitate discussions on Ocean Import with market updates and trends.
- Take an active role in the transition of new business/ updates to existing business
** Finance**
- Review department P&L on a monthly basis and understand composition of clients, revenue per account
- Grow department Revenue in line with District budget target and management expectations.
- Preparation of annual department budget and execution to it
- Ensure company credit procedures are followed and utilized effectively
- Ensure accounting exceptions are cleared timely
** People**
- Create a culture of teamwork, elite customers service and accountability
- Conduct timely and effective annual reviews along with development plans for the team
- Prepare, execute and communicate department tactical business plan and goals
- Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans
- Mentor and develop
** Compliance**
- Promote compliance by diligently following all company policies, regulations and in being the role model of integrity and pride for all employees
- Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations
- Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and training
** Customer**
- Maintain a healthy sales pipeline by driving the development of new business opportunities
- Ensure customer requirements are documented and understood within the department
- Ensure customer reviews and scorecards are completed and updated in CRM
- Communicate clearly and often with sales, AM on market demands and department status