Job Description

​​​​​​ ** What does an Information System Specialist do?**

Support the local branch and potentially other districts within our region with software, hardware, systems, servers, helpdesk, cybersecurity, and so much more.

** IS Specialist Duties and Responsibilities**

• Support the end users on incidents logged in our online ticket system or help with regional requests
• Support basic level Windows server and Unix
• Take care of hardware installation (PC, Server, Laptop, Printer), IT budget, Inventory and procurement
• Support on network issues (LAN, WAN, Wi-Fi)
• Coach and train our end users on the usage of tools, applications and basic knowledge of IT (self-service)
• Train branch management on system architecture, data management, retention and reporting, and other available IT tools to improve processes, productivity and customer service
• Basic Branch Technical Support such PC, LAN, Expeditors Software and systems administration & troubleshooting, in addition to global, regional and branch project implementation
• On call for after-hours IS issues and prepared to travel and support other offices in the network
• Server room maintenance and administration (including backups)
• Automation & Innovation (including PowerShell)
• Procurement, Asset management, and Inventory
• Audio/visual equipment maintenance and troubleshooting
• Telecom administration and maintenance
• Administration of Expeditors Proprietary Applications
• Administration of 3rd Party Systems
• Capacity utilization and planning
• Helpdesk administration
• Training
• Disaster recovery & high availability
• Cybersecurity
• Other duties as needed and assigned

Qualifications

A successful candidate will exhibit:

• Effective written and verbal communication skills in English
• Time management and task prioritization (including project work)
• Collaborative mindset
• Knowledge of latest technologies and industry trends
• Commitment to company policies and controls
• Customer service skills
• 24-hour availability for after-hour incidents & implementations
• A sense of urgency

Desired Technical Experience:

• Windows PC troubleshooting, maintenance, and deployment
• Printers/copiers
• Networking fundamentals (LAN/WAN), Including warehouse RF setup and configuration
• Windows Server Administration (including AD and Group policies)
• Linux Server Administration (fundamentals)
• Virtualization
• Remote administration
• Mobile devices (iOS/Android)
• Cybersecurity

Preferred Education and Experience:

• Preferred Bachelor’s Degree
• IT Certifications considered a plus: CompTIA, Cisco, Microsoft, VMware, Linux
• Preferred IT helpdesk background

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

Please note, this opportunity does not sponsor work visas and has no relocation assistance.