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It Intern

Integrity Express Logistics

It Intern

Cincinnati, OH +1 location
Internship
Paid
  • Responsibilities

    IT Internship * * Job Tracking ID: 512981-611722 * Job Location: Blue Ash, OH * Job Level: Any * Level of Education: Any * * Job Type: Internship * Date Updated: March 08, 2018 * Years of Experience: Not Applicable * Starting Date: ASAP Job Description Position Summary: As a member of the IT help desk team, the IT Intern will work with other Help Desk Technicians to be the first point of contact for IEL employees in need of assistance with IT systems and services. With the guidance of the Help Desk team, the IT Intern is expected to work with end users to diagnose and resolve help desk tickets in a thorough and efficient manner. Position Description (Essential Duties & Responsibilities): The IT Intern is responsible for the initial triage of all help desk tickets as they enter the help desk system. Tickets within the interns capabilities will be diagnosed and resolved by the intern. Tickets outside of the interns capabilities must be escalated to an appropriate upper level technician, Systems Administrator, Developer, or outside department when necessary. IT Interns are expected to maintain frequent contact with and provide periodic updates to the end user during the tickets life cycle within the helpdesk. IT Interns are expected to be polite and professional always. IT Interns may be asked to complete other tasks unrelated to help desk tickets. Experience and Skills Knowledge/Skills/Experience: Basic (Required) * Good understanding of computer systems, mobile devices and other current technology * Ability to diagnose and resolve basic technical issues * Proficiency in English

    • Excellent communication skills * Customer-oriented and cool-tempered * Currently a student majoring in an IT related field * Experience with customer service.
  • Industry
    Retail
  • Locations
    Cincinnati, OH • Blue Ash, OH