Job Description
Scope of Position: ensure that TRANSCON customers are served from/in the managing branch; To support the TRANSCON Lead/Supervisor with meeting customer requirements for all shipments while supporting other TRANSCON team members and management when needed.
** _ _Major Duties and Responsibilities:__**
Operations:
- Mastering our customers’ standard operating procedures (SOP).
- Understand department process flow and look for best practices to improve operational efficiency and productivity.
- Collaborating with management
- Monitoring shipments in transit (Outbound Workflow, etc.) daily to ensure the following:
- Data integrity for events and references (APR, APT/XDD, RDL, SHI, SHR, etc.) are updated properly.
- Customers shipments are delivering per KPI’s, RDL’s and SOP’s
- Exceptions are managed and resolved immediately.
- Communicate effectively and timely with customers, Expeditor’s offices worldwide, and co-workers through high volume of email, phone, instant message, and in person.
- Status Reports sent out daily to customers.
- Delays are notated with reasons for the delay.
- Escalation of problems to Management when necessary.
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
- Always meet compliance to regulations internal and external in accordance with government regulations.