Inside Sales and Handling Representative (M/F) Lufthansa Group 6 reviews

• Philadelphia, PA Contract The (Inside) Sales and Handling Representative is responsible for spot quotations, making proactive sales calls, managing allocations and bookings as well as for physical handling and documentation of cargo and mail . She or he performs opportunity management and customer retention together with Outside Sales and promotes the Lufthansa Cargo AG eServices. She or he is also responsible for physical handling and documentation of cargo and mail. She or he works in accordance with the Cargo Handling Manual and Ground Operations Manual as well as the booking process and the Cargo Booking Manual. Within the operational targets set by Head of Sales and Handling (F/GC), local Manager Sales and Handling (F/GC-G), local Manager Sales (F/GC-X) and/or Teamleader Inside Sales, the Inside Sales and Handling Representative performs the following duties: Sales and Relationship Management * Enters into transportation agreements with customers. * Processes customer requests and performs bookings as per the booking process and the Cargo Booking Manual. * Books standard and special products which include OAL (Other Airline) segments and conducts a loadability and profitability check before offering a rate. * Makes quotations for ad hoc pricing requests following the rules of Target. * Pricing and considering profitability, the customers willingness to pay and upselling potential. * Consults customers in finding the right product, and pro-actively sells customer-oriented transport solutions in collaboration with the Handling department and in close co-operation with Outside Sales. * Has responsibility for accounts including easySales management. * Manages Long Term Contract bookings and shares information on allocation performance as well as new allocation potential with Outside Sales Representative. * Arranges ex-works pick-ups * Assists in acquiring new accounts and new business by proactively following up inbound calls * Supports sales team to achieve revenue and tonnage budgets. * Joins Outside Sales Representative on sales visits as required. * Actively shares information about activities, offers, strengths and weaknesses of market participants with the Outside Sales Representative and the supervisor / manager. * Processes charter requests with the Network-on-Demand team. * Manages account data in the Customer Relationship Management tools and communicates updates to relevant stakeholders(for example, Outside Sales, Key Account Management, Commercial Team, Finance Department). * Actively pushes the eChannel usage and follows up Spot Quotes. * Acts (together with the Corporate Solutions and Technologies) as touch point for claims and complaints towards the customer and forwards the requests to the respective departments (Corporate Solutions and Technologies, Claims and or accounting) and, at the same time, promotes the usage of eClaims/Complaints to the customers to submit their claims. * Participates in local sales events. Handling * Prioritization of Export Build-up and Import Breakdown. * Prepares Export and Import documentation (Manifest, AWBs). * Ensures loss and damage prevention of cargo, mail, Unit Load Devices and equipments. * Performs customer service in the warehouse. * Adheres to handled carrier(s) requirements, where applicable. * Controls irregularities and customs releases, where applicable. * Fully supports the quality system. * Works according to Cargo Handling Manual and Ground Operations Manual . * Performs flight handling (Preparation NOTOC; Close out flight; etcetera). * Debits charges. * Provides feedback to Cargo Supervisor, Manager Handling, F/GC, as applicable. General * Performs all other duties assigned or delegated by supervisors. Your profile * High school diploma/GED required. * College degree/vocational training: Bachelor desirable. * Professional experience: 1-2 years cargo experience or equivalent. * Language: English required, German desirable * Industry knowledge required: Airfreight, Logistics, Transportation, Sales. * IT Knowledge: Advanced IT knowledge, preferably including MS Word, Excel, PowerPoint, and Outlook. Knowledge of all relevant Lufthansa Cargo systems. Authorities: * In accordance with rules and regulations, and given authorities * CV/Resume required. * Cover Letter required. About Lufthansa Cargo AG Lufthansa Cargo Aktiengesellschaft, headquartered in Frankfurt am Main, Germany, is a subsidiary of Deutsche Lufthansa Aktiengesellschaft. Lufthansa Cargo ranks among the worlds leading air freight carriers and currently employs about 4,150 people worldwide. Lufthansa Cargo focuses on the airport-to-airport business. The cargo carrier serves around 300 destinations in more than 100 countries with its own fleet of freighters, the belly capacities of passenger aircraft operated by the Lufthansa Group and an extensive road feeder service network. The bulk of the cargo volume is routed through Frankfurt Airport. Video: Lufthansa Cargo - Networking the World www.lufthansa-cargo.de If this is you, please apply online. 14 hours ago
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