COMPANY PROFILE:
HOLLY HUNT is a sales and service organization, as well as designer and maker of high-end interior design furniture, lighting, textiles, leather and rugs. HOLLY HUNT’S “to the trade” customers are interior designers and architects. 85 to 90 percent of business revenue is generated from residential purchases, while 10 to 15 percent is generated from contract, corporate or hospitality purchases.
POSITION PROFILE:
To service HOLLY HUNT showrooms, all product lines, showroom-facing groups within the organization, and valued clients by providing best-in-class international transportation services.
JOB SCOPE The International Trade Compliance (ITC) Specialist will be expected to assist in managing a highly accurate and compliance-focused international logistics network. The ITC Specialist will not only own the primary movement of completed orders within the service network but also is the master of import and export related compliance matters. As the primary liaison between the Corporate, Distribution Center, business units, and the showrooms; an understanding of the impact of daily decisions on the bottom line is an integral element to success. It is critical that the individual be highly-entrepreneurial, maintains awareness of how international transportations services play a key role in overall client service experience, and relates to the effect of his or her decisions on the bottom line of the total business. Likewise, the ITC Specialist will need to embrace change with, a positive attitude, an ability to communicate and strategize with internal clients, and adapt processes to adjust to these changes. It will be important for this person to work with the team in a way that facilitates an understanding of the impact of the department on the total organization and recognize the overall risk related to international trade. The Ideal candidate thrives on continuous improvement and is not afraid to challenge current and established processes in order to increase operational quality and productivity resulting in enhanced service.
JOB OUTCOMES • Screen HTS codes for all goods prior to importation or exportation. • Ensure sufficient product detail and justification states are recorded to support classification decisions. • Administer and monitor a centralized HTS database. • Maintain historical documentation for all import and export transactions. • Establish and maintain policies and work instructions for export transactions to include:
• Establish and maintain policies and work instructions for import transactions to include:
• Once fully trained in the role with proper understanding of responsibilities, supports formal and informal trade compliance awareness training and coaching to colleagues. • Assist the department manager in the efforts to establish, collect, and maintain meaningful trade metrics in order to manager and control trade activities. • Support management with:
• Act as a key logistics team representative for all HH international showrooms (e.g., London) and represented vendors. • Effective liaison between the showrooms, groups servicing the showroom and end clients, Distribution Center operation teams, business unit managers, and the Accounting department. • Develop standards for all key aspects of the international orders delivery process including length of time to generate a freight quote, service levels for deliveries into all markets, timely system updates on freight location, and timely payment of all logistics related costs. • Oversee the generation of international freight quotes for all products to be shipped. Communicate freight costs to sales staff and corporate personnel as needed. • Ensure that all shipments are tracked and systems are updated with product location and delivery status as frequently as possible. • Monitor all reporting with regards to completed product awaiting pick-up and delivery. Ensure that there is timely action taken to deliver completed product to the end client. • Monitor/manage all freight claims to ensure timely repayment, supports customer service on redelivery as needed, and address the root cause of reoccurring freight damage issues. • Expedite orders as required to meet committed deadlines. Work closely with sales staff, order processing, and production to minimize delays and maximize customer service. • Oversee the handling of freight bills, validating correct amounts charged, and timely payment as dictated by individual carrier quotes. • Deliver timely, solution-oriented responses on daily requests, updates on project management, serving as a resource for business units to provide customer service support. • Develop project plans for all special projects within the scope of ITC. Provides timely status updates to all stakeholders on routine basis.
Required Skills
KEY COMPETENCIES
Ability to act proactively – Collaborate with clients (BU managers, showroom-facing groups, and Account Managers) in a way that facilitates finding win-win solutions interdepartmentally.
Anticipatory Customer Service Mindset & Planning – Must always be an ambassador of doing what’s right for the internal and external customers.
Attention-to-detail – This is a crucial success factor within this capacity.
Problem Solving, Creativity, & Innovation
Independence – Must have a strong record of working autonomously and without constant direction.
Interpersonal Skills
Verbal & Written Communication with Internal & External Client – Must possess exceptional verbal and written communication exhibiting a highly-collaborative way of communicating at all levels of the organization.
Efficiency & Flexibility – Ability to maintain highest levels of productivity in dynamic work environments.
Technical Ability – Must possess strong knowledge of computer application such as MS Office, WMS, and Navision.
Openness to Criticism and New Ideas – Must always be open to constructive criticism and new ideas for professional development and for coming up with continuous improvement solutions.
Project Management – Must be able to design, initiate, and complete departmental projects within the deadlines.
Required Experience
Knoll is an Equal Employment opportunity employer. Employment selection and related decisions are made without regard to race, color, sex, religion, age, national origin, disability, sexual orientation, gender identity, pregnancy, genetic information, veteran status or any other characteristic protected under federal, state or local law. Applicants with disabilities may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or other applicable laws. If you require accommodation due to a disability at any time during the application or interview process, please contact Talent Acquisition at recruiting@knoll.com.
KEY COMPETENCIES
Ability to act proactively – Collaborate with clients (BU managers, showroom-facing groups, and Account Managers) in a way that facilitates finding win-win solutions interdepartmentally.
Anticipatory Customer Service Mindset & Planning – Must always be an ambassador of doing what’s right for the internal and external customers.
Attention-to-detail – This is a crucial success factor within this capacity.
Problem Solving, Creativity, & Innovation
Independence – Must have a strong record of working autonomously and without constant direction.
Interpersonal Skills
Verbal & Written Communication with Internal & External Client – Must possess exceptional verbal and written communication exhibiting a highly-collaborative way of communicating at all levels of the organization.
Efficiency & Flexibility – Ability to maintain highest levels of productivity in dynamic work environments.
Technical Ability – Must possess strong knowledge of computer application such as MS Office, WMS, and Navision.
Openness to Criticism and New Ideas – Must always be open to constructive criticism and new ideas for professional development and for coming up with continuous improvement solutions.
Project Management – Must be able to design, initiate, and complete departmental projects within the deadlines.