Job Description
KEY RESPONSIBILITIES: • Service delivery & customer satisfaction. • Drive operational excellence across Maersk product teams. • Identify and hold operational leadership accountable to customer program deliverables. • Partner with commercial counterpart for strategic roadmap setting and account growth planning. • Establish and track goals, metrics, and indicators for success for the global program. • Demonstrate adaptability and solution engineering for market fluctuations and other supply chain disruptions. • Network, collaborate, and utilize the global community across all product teams to deliver Maersk’s ‘end to end’ solutions. • Establish and foster data driven relationships with clients, focusing on joint strategic vision and initiatives, ensuring top to top leadership engagement and support and proper escalation matrices in place where needed. • Product & Profitability. • Collaborate with responsible operational teams on IOPs and identify optimization or efficiency opportunities. • Identify value added solutions for the customer and Maersk. • Represent the account(s) during business implementation and execution, including onboarding of new Maersk product portfolio; collaborating with internal project owners accordingly. • Continuously seek to improve and optimize automation initiatives, including maintaining and/or enhancing EDI customer exchange and AI capabilities. • Responsible for identifying and reducing program operating cost. • Leadership & Collaboration. • Facilitate monthly and quarterly business reviews with Senior Executive client teams. • Adapt communication style when working with all levels of the organization. • Lead and influence various client teams of the organization across business units. • Participate in workstreams and high impact project opportunities aimed to improve our community’s quality of work experience. • Create lockstep alignment with commercial counterpart on account initiatives, strategy, and deliverables. • Partake in setting team’s objectives and proactively provide recognition and feedback. • Participate in Program Management meetings, calls and share best practices. • Help Maersk become a great place to work.
WHO WE ARE LOOKING FOR: • Can fluently communicate in both Japanese and English, verbal and written. • Bachelor Science degree preferably in Business/Logistics/Engineering. • 3+ years relevant experience with a proven track record in operational management.
• +1 year experience in the Logistics, Transport or Supply Chain industry. • Committed, independent, and self-motivated; has enthusiasm for challenging work. • Passion for driving Operational Excellence in the business. • Ability to work in a matrix organization, build strong relationships, and influence decision making. • Proven and sustained track record of delivery, with focus on driving results through others. • Experience of working with wide variety of complex operational and commercial challenges. • Being a team player and able to collaborate with local & regional teams. • Knowledge of risk management & Lean tools with the ability to identify activities.
Company Description
Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! Performance Team, now part of the Maersk global organization under a combined Warehousing & Distribution division, offers third party logistics services to over 500 customers. Encompassing almost 15 million square feet of warehousing capacity throughout the country and a large transportation segment capturing a variety of services, PT has key supply chain hubs in the Los Angeles and New Jersey/New York areas, and other facilities along the Western & Eastern coasts along with multiple locations in the Midwest. Performance Team has delivered significant sales and profitability growth over the last 8 years and will drive the Inland Logistics and Services business for the combined US business units for Maersk. We are proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.