JOB SUMMARY:

Under general supervision, this position is responsible for minimizing downtime to JBHT equipment to improve utilization of assets and control maintenance costs. Accountable for the coordination of maintenance repairs with our internal maintenance shops and outside vendors. The incumbent also handles sensitive and urgent/priority calls and must receive management approval for repair expenditures exceeding $2,000.00.

JOB DESCRIPTION:

• $500 SIGN-ON BONUS

• NEW COMPETITIVE PAY SCALES

• YEARLY BOOT PROGRAM

• SAFETY: 3-YEAR 0 ACCIDENT RECORD AT OUR LOWELL LOCATION. WIN A YEARLY MONETARY AWARD.

KEY RESPONSIBILITIES:

• Receive breakdown calls and gather necessary information to provide assistance Issue Purchase Orders and process invoices for vendor payments

• Maintain the vendor profile by obtaining updated information and submit change requests to management

• Ensure service compliance is met

• Work with vendors to ensure warranty is honored and parts retained when necessary

• Work with vendors to ensure services are being completed in a timely manner and controlling costs

• Provide follow up to ensure problems have been handled in a timely manner

• Locate the appropriate vendor closest to the breakdown to ensure minimum wait time, competitive pricing, and quality repairs to minimize cost; must receive management approval for repair expendituresexceeding $2,000.00

MINIMUM QUALIFICATION:

• High school diploma or GED equivalent;4 or more years of related experience and/or training OR equivalent combination of education and experience; ability to pass MVR. Preferred Qualification: Automotive and/or diesel mechanic knowledge; experience in Automotive Services

• Ability to communicate (written and verbal) effectively

• Ability to establish and maintain effective relationships with personnel, customers and vendors

• Ability to exercise discretion

• Ability to make time-sensitive decisions

• Ability to manage multiple priorities

• Ability to multitask

• Ability to work both independently and as part of a team

• Able to read, interpret and analyze data in reports

• Basic deductive reasoning skills

• Customer Service skills

• Decision making skills

• Demonstrate a high sense of urgency

• Experience in a call center environment

• Experience in invoicing

• Experience with collecting/documenting information

• Experience working in a fast-paced environment

• Interest in learning new technologies

• Proficient active listening skills

• Proficient time management skills

• Self-motivation

• Solution-oriented.

EDUCATION:

• GED (Required), High School (Required)

WORK EXPERIENCE:

• Maintenance, Transportation/Logistics

JOB OPENING ID:

• 00456309 Maintenance Outsource Coordinator (Open)

This job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

At J.B. Hunt, we continuously look for new ways that our people, processes and technology can be used to move freight transportation forward. We hire for entry-level, professional and management roles across several areas, including corporate services, customer service, engineering and technology, operations, sales and more!