Job Summary:

Under general supervision, the position is responsible for the oversight of a single and/or multiple sites/ fleets, warehouse personnel, or non-J.B. Hunt assets, with one or more managers, including operational personnel (drivers, contractors, office, and/or warehouse employees.) This position optimizes the company's assets by monitoring revenue and costs through effective P&L analysis and builds and maintains customer satisfaction through problem solving, communication and relationship building. The position may be located on site at the customer's facility. Incumbent must be able to work any shift to satisfy the demand for flexibility of scheduling to ensure operational success. This includes, but is not limited to, day shifts, night shifts and weekend shifts.

Key Responsibilities:

• Communicate with customers, internal departments, and team to identify and resolve problems or issues with personnel, customer, account, etc. throughout the day and, where required, when on call
• Create and execute plan for forecasted freight volumes/customer volume needs, power/equipment needs, and adjust capacity needs as a result to ensure fleet/carrier and equipment coverage is seamless and meets Federal and state requirements; Potential to hold responsibility for the management of inventory, warehouse, and/or the overall upkeep and security of the facility and property
• Facilitate and determine selection, hiring, employee trainings and development including monitoring ongoing performance progress to promote, engage, and retain employees by optimizing job performance through evaluations, individual development plans, and employee recognition programs
• Lead personnel to resolve service issues, routing and/or planning for safe on time service, receipt, inventory, material handling and safety of goods coming through the warehouse, etc. as they occur throughout the day and, where necessary, when on call; May coordinate warehouse resources in order to maintain working processes
• May assist warehouse workers with duties including but not limited to operating loading/unloading vehicles, preparing goods and materials, and processing receipts, inventory, etc.
• Monitor and communicate operational safety standards, warehousing, material handling, and shipping requirements; takes proactive steps to create a positive safety culture at their accounts by enforcing company policies, ensuring compliance, and company safety requirements are being met
• Oversee assigned operations and serves as the first point of contact with their assigned customers in order to provide exceptional service and trouble free account safety, efficiency and profitable operation
• Provide input in the creation of an annual budget, audit current year performance of actual versus budgeted expenses and provide feedback to the Controller regarding required changes to the budget as a result of operational changes
• Responsible for complete P&L performance, including cost control decisions, expense management, and maximizing profitability, as well as identifying and maintaining key performance indicators. Includes design versus actual data analysis for each customer through mid-year business reviews, annual account assessments, and preparing and presenting final presentation, etc
• Responsible for the management of employee payroll, and/or creation of invoices and ensuring customer billing is accurate and timely

Qualifications:

Minimum Qualification:

High School Diploma with 3-5 years of Transportation/Logistics experience and/or 3-5 years of supervisory experience; ability to work across multiple shifts including nights and/or weekends if needed.

Preferred Qualification:

Bachelor's Degree in Business Management, Supply Chain, Finance or related fields with 1 year of relevant professional experience or 2-4 years of experience with J.B. Hunt or in the Transportation/Logistics industry with 3-5 years of supervisory experience

Skills and Abilities:

• Ability to process information with high levels of accuracy

• Anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level

• Ability to accurately analyze situations and reach productive decisions based on informed judgment

• Ability to adapt to changing environments

• Establish and maintain healthy working relationships with clients, vendors, and peers

• Ability to meet or exceed team/driver needs and expectations and provide excellent service in a direct or indirect manner

• Effective communication skills

• Ability to develop and track challenging goals that support business strategies

• Knowledge of business metrics and Key Performance Indicators (KPIs)

• Ability to form and manage effective teams

• Participate in the process of recruitment of permanent and contract personnel, achieving optimal match between candidate and position

• Understanding of the resources required to achieve business objectives and ability to plan, mobilize and distribute resources to fulfill business objectives and plans.

Education:

Bachelors: Business Administration/Management, Bachelors: Finance, Bachelors: Supply Chain Management, GED (Required), High School (Required)

Work Experience:

Management-Entry Level, Transportation/Logistics

Certifications:

Non Commercial Driver's License - Department of Transportation

Job Opening ID:

00505062 Manager II, Distribution Operations (Open)

“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

At J.B. Hunt, we continuously look for new ways that our people, processes and technology can be used to move freight transportation forward. We hire for entry-level, professional and management roles across several areas, including corporate services, customer service, engineering and technology, operations, sales and more!