Job Description

CUSTOMER SERVICE REP FULL TIME CUSTOMER SERVICE REPRESENTATIVES - ERIE, PA National Fuel is currently seeking full-time Customer Service Representatives for outstanding career opportunities at our Erie, PA Customer Response Center. As a member of the National Fuel team, you will enjoy an exciting and challenging work environment where top performance is recognized and rewarded. Customer Service Representatives are responsible for responding to customer inquiries via telephone in a call center environment and in person. PRIMARY RESPONSIBILITIES: Work in a fast-paced call center environment that receives thousands of inbound calls each day from utility customers in our Pennsylvania service territory involving emergency calls, account/billing questions, meter reads, new service requests and collections issues, among other inquiries. Candidates must be available to work a flexible work schedule, Monday - Friday between the hours of 7a.m. - 6p.m. and will receive on the job training that will last for approximately 6-8 weeks during which time customer service skills are regularly evaluated. The hourly rate of pay for this position is $17.48/hour. MINIMUM QUALIFICATIONS: A high school diploma or equivalent Exceptional interpersonal skills, an understanding and compassionate nature, and be adept at identifying customer needs in a helpful, patient, and expeditious manner. Prior experience and demonstrated success working in a customer service focused environment is required. A proven history of dependability and reliability. Have the capability to quickly learn new computer programs/systems as well as the relevant regulations required to service our customers. Proficiency with computers and web-based programs is needed to be successful in this role. PREFERRED QUALIFICATIONS: Prior experience with SAP and/or Microsoft Office applications. HOW TO APPLY: For a complete position description, requirements and information on how to apply, please visit our website at: www.natfuel.com/careers. The successful candidate will be required to pass a DOT mandated drug test, as well as participate in random drug testing. The DOT maintains a list of banned substances which includes marijuana, even if prescribed for medicinal purposes. EQUAL OPPORTUNITY EMPLOYER MINORITIES, WOMEN, DISABLED, PROTECTED VETERANS