Job Summary:

Under close supervision, this position provides HR Centers of Excellence related information to address basic employee inquiries, such as information on company policies, payroll and benefits, HRIS administration guidance, and sourcing information from internal systems.

Key Responsibilities:

• Address routine incoming employee inquiries by resolving all HR and HRIS questions promptly during the incoming phone call, escalate lengthier and more complex calls

• Document People Support Center call activities and assign to appropriate party using the internal management tools

• Meet acceptable standards of service center metrics, such as hold time, length of call, transfers, unavailable time, resolution and processing accuracy and timeliness

• Communicate and interpret HR and Payroll policies and procedures for all levels of employees

• Provide self-service guidance to employees related to the accuracy and completeness of personnel records

• Support HR technology and application testing, implementations, and/or updates

• Perform additional administrative duties as the need arises

Shift(s):

• Saturday - Sunday from 6 pm - 6 am

Minimum Qualifications:

• 6 or more months of related experience, education or training, such as in HR administration, a call center environment, customer service, or in the transportation industry

Preferred Qualifications:

• 1 year of related experience, education or training, such as in HR administration, a call center environment, customer service, or in the transportation industry

• Experience using computers and phones in a professional/office setting

• Spanish speaking or other multilingual capability

Skills and Abilities:

• Ability to accurately analyze situations and reach productive decisions based on informed judgment

• Ability to act professionally, maintaining composure and confidentiality

• Ability to follow established procedures

• Ability to communicate effectively through all mediums

• Proficient active listening skills

• Ability to manage multiple priorities

• Ability to work individually or as part of a team

• Maintain a people-centric mentality

• Ability to learn new technologies related to the job

Education:

• GED (Required), High School (Required)

Work Experience:

• Customer Service/Account Manager, Human Resources

Job Opening ID:

• 00470145 Night/Weekend People Representative (Open)

“This job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

At J.B. Hunt, we continuously look for new ways that our people, processes and technology can be used to move freight transportation forward. We hire for entry-level, professional and management roles across several areas, including corporate services, customer service, engineering and technology, operations, sales and more!