Systems Reliability Engineer, Intern Interns Durham, North Carolina Req.Num.: 8641 Who are our employees? Were an eclectic group of 4,000+ dreamers, believers and builders, operating in over 40 countries. Were Hungry. Humble. Honest. With Heart. The 4Hs: these are our core values and the DNA of our company. They help drive our employees to succeed, to strive to be better, to learn from every experience. Our employees are encouraged to have spirited debates and conversations and to think with a founders mindset. This means were all CEOs of the company and, as such, make the best decision every day that aligns with our company goals. Its through our values, our conversations and mindsets that we can continue to disrupt the industry and drive innovation in the market. Who are we in the market? Nutanix is a global leader in cloud software and hyperconverged infrastructure solutions, making infrastructure invisible so that IT can focus on the applications and services that power their business. Companies around the world use Nutanix Enterprise Cloud OS software to bring one-click application management and mobility across public, private and distributed edge clouds so they can run any application at any scale with a dramatically lower total cost of ownership. The result is organizations that can rapidly deliver a high-performance IT environment on demand, giving application owners a true cloud-like experience. Learn more about our products at www.nutanix.com or follow us on Twitter @Nutanix. The Systems Reliability Engineering (SRE) team acts as our customers champion and provides top level customer support. The team supports our systems in the field and provides an enriched and successful product experience. This is a full time summer internship starting in May 2019. Responsibilities: * Assist support engineers with technical cases. This will include working closely with a support engineer to follow up with customers, search for documentation and troubleshoot customers technical issues. * Assist SREs with recreates and lab set-up. Specific tasks will be assigned by senior SREs. * Validate, review knowledge base articles. This would be done under direction of mentor. * Create/review internal documentation. This can include new hire documents, training documents and creating problem determination documents, which would be used by new hires as they start taking cases. Requirements: * Excellent verbal and written communication skills, problem solving skills, customer service and interpersonal skills. * The passion & ability to learn new things, while never being satisfied with the status quo. * Willingness to work in a fast growing company with huge potential. Qualifications and Experience: Must be currently enrolled in a Bachelor's or Master's degree program, specializing in engineering or similar Nutanix is an equal opportunity employer. The Equal Employment Opportunity Policy is to provide fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Nutanix hires and promotes individuals solely on the basis of their qualifications for the job to be filled. Nutanix believes that associates should be provided with a working environment that enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.