Job Description

Scope of Position:

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Ocean Import Department.

Key Duties and Responsibilities:

• Ensure smooth and timely shipment process flow
• Ensure accurate and timely data entry into our operational system based on defined metrics
• Track and trace shipments
• Provide proactive and clear communication to internal and external customers
• Ensure accurate and timely client billing, including dispute resolution
• Understand customer expectation to ensure all the elements of the SOP and KPI’s are met
• Ensure compliance to company policies and external regulations
• Complete cross training in order to support team coverage
• Professionally represent Expeditors to our customers, service providers, and government agencies

Expectations:

• Continually identify areas to improve efficiency
• Embrace and adopt technology to optimize their ability to complete their work
• Achieve standard of 52 hours training per year, including all mandatory trainings
• Drive and develop customer relationship in order to exceed their expectations
• Have a sense of urgency, be willing to help by offering solutions

MUST BE LOCAL

Qualifications

• 6 to 12 months related experience and/or training; or equivalent combination of education and experience
• Understanding of ocean documentation process (preferred)
• Effective interpersonal skills, including proven abilities to listen, comprehend, and effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Strong knowledge of basic computer skills (Excel, Word)
• Hazardous materials certifications (preferred)

Additional Information

Additional information

Please include a cover letter

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Expected compensation $22.00 to $33.00 per hour.
• Employee Stock Purchase Plan
• Health Plan: Medical, Prescriptin Drug, Dental and Vision
• 401k Plan
• Training and Professional Development Program
• All your information will be kept confidential according to EEO guidelines.