Job Description

Scope of Position

Hours: Monday - Friday 730am-430pm

This role works to ensure timely and accurate movement of freight and information, while providing exceptional customer service to our external customers as well as our other Expeditors offices.

Major Duties and Responsibilities

• Build Operations/Industry Knowledge
• Provide Exceptional Customer Service
• Vendor Relations
• Understand all the elements of the our operating procedures and correctly interpret this information to fulfill our customer´s instructions and expectations.
• Basic accounting skills
• Accurate and Timely Billing
• Continues annual self-development program
• Understand department process flow, looking for best practices to improve operational efficiency and productivity
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary

Qualifications

Key qualifications for this position:

• Bachelor's degree preferred.
• Effective interpersonal skills.
• Good computer skills (Excel, Word, PowerPoint)
• Attention to Detail
• Fluent in English
• Any import transportation experience a plus

Reporting Structure

• Ocean Import Lead Agent, Supervisor and Manager

Additional Information

Expected base salary: $22/hr to $24/hr

May be eligible for bonus following first year of continuous employment in position.

Expeditors offers excellent benefits:

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Flex-work options: Up to 26 days per year are available for qualified employees
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.