JOB TITLE:

Operations Coordinator I

DEPARTMENT:

Supply Chain

COUNTRY:

United States of America

STATE/PROVINCE:

Maryland

CITY:

Hanover

FULL/PART TIME:

Full time

JOB SUMMARY:

Under general supervision, the position is responsible for the oversight of a single site/account or non-J.B. Hunt assets including support personnel and drivers. Optimizes the company's assets by monitoring revenue and costs through effective P&L analysis and builds and maintains customer satisfaction through problem solving, communication and relationship building. The position is usually located on site at the customer's facility. Incumbent must be able to work any shift to satisfy the demand for flexibility of scheduling to ensure operational success. This includes, but is not limited to, day shifts, night shifts and weekend shifts.

KEY RESPONSIBILITIES:

• Responsible for the observation of accounts and serves as the first point of contact with their assigned customers/ramp in order to provide exceptional service and trouble free account safety, efficiency and profitable operation
• Forecast freight volumes/customer volume needs, power/equipment needs, and adjust capacity needs as a result to ensure fleet/carrier and equipment coverage is seamless
• Responsible for the management of inventory, warehouse, and/or the overall upkeep and security of the Ramp facility and property
• Communicate with customers, internal departments, and contractors to identify and resolve problems or issues with ramp, driver, customer, account, etc. throughout the day and, where required, when on call
• Responsible for the creation and communication of key performance indicators, management of contractor payments, and/or creation of invoices and ensuring customer billing is accurate and timely
• Coordinates with Maintenance personnel to balance equipment maintenance schedules, customer requirements, and expenses ensuring all equipment meets Federal and state requirements
• Conducts P&L analysis and forecast to determine trends in costs to maximize profitability and is responsible for the analysis and explanation of the budget versus actual state for each customer through mid-year business reviews, annual account assessments, etc
• Monitors driver safety and takes proactive steps to create a positive safety culture
• Responsible for the coordination of drivers and the preparation of strategy per location freight mix and coverage gaps

MINIMUM QUALIFICATION:

• High School Diploma with 3-5 years of Transportation/Logistics experience and/or 2-4 years of supervisory experience; ability to work across multiple shifts including nights and/or weekends if needed.

PREFERRED QUALIFICATION:

• Bachelor's Degree in Business Management, Supply Chain, Finance or related fields with 1 year of relevant professional experience or 2-4 years of experience with J.B. Hunt or in the Transportation/Logistics industry with 2-4 years of supervisory experience
• Ability to process information with high levels of accuracy
• Anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level
• Ability to accurately analyze situations and reach productive decisions based on informed judgment
• Ability to adapt to changing environments
• Establish and maintain healthy working relationships with clients, vendors, and peers
• Ability to meet or exceed team/driver needs and expectations and provide excellent service in a direct or indirect manner
• Effective communication skills
• Ability to develop and track challenging goals that support business strategies
• Knowledge of business metrics and Key Performance Indicators (KPIs)
• Ability to form and manage effective teams
• Participate in the process of recruitment of permanent and contract personnel, achieving optimal match between candidate and position
• Understanding of the resources required to achieve business objectives and ability to plan, mobilize and distribute resources to fulfill business objectives and plans.

EDUCATION:

Bachelors: Business Administration/Management, Bachelors: Finance, Bachelors: Supply Chain Management, GED (Required), High School (Required)

WORK EXPERIENCE:

Management-Entry Level, Transportation/Logistics

“THIS JOB DESCRIPTION HAS BEEN DESIGNED TO INDICATE THE GENERAL NATURE AND LEVEL OF WORK PERFORMED BY EMPLOYEES WITHIN THIS CLASSIFICATION. IT IS NOT DESIGNED TO CONTAIN OR BE INTERPRETED AS A COMPREHENSIVE INVENTORY OF ALL DUTIES, RESPONSIBILITIES AND QUALIFICATIONS REQUIRED OF EMPLOYEES ASSIGNED TO THIS JOB.

TO PERFORM THIS JOB SUCCESSFULLY, AN INDIVIDUAL MUST BE ABLE TO PERFORM EACH ESSENTIAL DUTY SATISFACTORILY. THE REQUIREMENTS ARE REPRESENTATIVE OF THE KNOWLEDGE, SKILL, AND/OR ABILITY REQUIRED. REASONABLE ACCOMMODATIONS MAY BE MADE TO ENABLE INDIVIDUALS WITH DISABILITIES TO PERFORM THE ESSENTIAL FUNCTIONS.”

At J.B. Hunt, we continuously look for new ways that our people, processes and technology can be used to move freight transportation forward. We hire for entry-level, professional and management roles across several areas, including corporate services, customer service, engineering and technology, operations, sales and more!