Job Description

** Major Duties and Responsibilities:**

100% Operational Process Standard Compliance

Origin relationship building and CCC (clear – concise - communication)

Provide reports on freight status and other functions related to freight movement

Keep all interested parties at origin and destination informed of potential or real problems

Best in Class Customer Service

Training Goals met in PDC

** Day to Day:**

Positive Attitude

Focus on Knowledge of Process and Customer Expectations/KPI’s

Continue to look ahead of customer needs

Daily Exception Monitoring of all Business Needs

Escalation, when necessary, with any and all questions

Efficiency Gains

Serve as a liaison between EI team and Customer (Logistics resource)

Know where to send a customer for answers to international shipping questions

Exceed Customer Expectations

Qualifications

** Experience and Education:**

Positive attitude

Requires good communication skills (verbal and written), attention to detail, organization, good customer service skills and an ability to work in a challenging, fast-paced environment

Computer skills (word processing, spreadsheet, database, E-mail)

Knowledge of basic accounting recommended

College and/or industry related experience recommended

Additional Information

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long-Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• The position pays $22.00 per hour.

All your information will be kept confidential according to EEO guidelines.