Service AdvisorJob Locations US-OR-EUGENERequisition # 20369Category Administrative/Clerical Overview Customer First | Integrity | Excellence | Teamwork | Fun! Peterson Trucks has an immediate need for an experienced Service Advisor at our Eugene, OR location. About Us:At Peterson our Vision is to be our customers first choice. We put our customers first and continually strengthen our partnerships through our employees hard work, ingenuity and determination. Our 80 year history is a reflection of our collective efforts and focus. We provide a family oriented environment that promotes safety, personal growth and professional achievement. Critical to our continued success is hiring and developing exceptional employees. We are deeply committed to providing an environment necessary to attract and retain engaged employees who will relentlessly strive to reach Petersons strategic goals and vision. We have high standards for our employees, with good reason. They represent Peterson, our family, our brand, and our values to customers and our team members. Why PetersonWe have high expectations and so do you. You are exceptionally motivated, have outstanding skills, and are looking for more than just a job. We offer competitive wages, generous benefits, and promotional opportunities at a family owned and operated business that really cares about employees. If you want to work side-by-side with others who are passionate about customer service, consider joining our team. You can help us write more chapters in our success story as we move towards celebrating our 100 year anniversary. Responsibilities Reporting to the Service Supervisor performs administrative and clerical duties in support of the departments equipment service function and coordinates the departments scheduled service activities.Gather information regarding the vehicle complaint, customer contact, and necessary information to generate a repair order and open work order.Work with the shop lead / foreman to schedule diagnostic time to determine the cause of the problem. Provide daily updates to the customer on the status of the vehicle.Collect coverage information to help determine who will be responsible for payment of services rendered.Develop cost estimate for corrective actions based on diagnostic and inspection results.Maintain customer, shop and parts communications in the CDK service system.Monitor shop progress on repairs for estimate compliance.Review repair invoice for professional explanation and accuracy to the customer.Work closely with the credit department to ensure accuracy of all customer accounts.Performs cashier responsibilities; manage and collect on all cash on delivery (C.O.D.) accounts.Provides other clerical and administrative support to as may be needed, types letters, job quotes, purchase orders and other related documents; makes appointments and maintains schedules; makes copies and uses FAX, mail system, or otherwise distributes work related materials both inside and outside of company. Qualifications Associates degree (A. A.) or equivalent from two year college or technical school; two to four years related experience or equivalent combination of education and experience. Peterson Trucks, Inc. is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.