Job Description

JOB SUMMARY:   

·         To be the primary interface between Pilot Freight Services, customers, sales, system operations and vendors.  To provide quality customer service, while meeting company policies and procedures.  The Supervisor will provide training, complete performance reviews, and issue disciplinary action when necessary.     

ESSENTIAL FUNCTIONS:

·         Answering of phones professionally and timely.

·         Answering and responding to e-mail requests timely.

·         Quoting customers and overseas partners.

·         Updating Special Tracking and Accounting Reports for Customers.

·         Dispatching of shipments.

o   Ensure dispatch is aware of any special instructions/cut offs.

·         Interface with Customs Broker, Importer and Customer for Import Shipments.

·         Booking of air shipments with Pilot Gateway teams.

o   Confirming Known shipper via KSMS for air shipments.

·         Booking ocean shipment with co-loader and ocean carriers.

·         Label Air and Ocean Shipments.

·         Process DG shipments including checklist.

·         Filing of AES .

·         Accurately complete entry of pickup/quote information into Navigator.   

·         Tracking and tracing of shipments.

o   Communicating to internal/external customers and sales regarding issues.

o   Update/notate tracking milestones.   

·         Research of shipments for Corporate requests/reports. 

·         Research of shipments for Accounting requests/reports. 

·         Understanding TSA regulations. 

·         Billing: closing out of shipments timely.

o   Including request of vendor invoices and selling rates.  

·         Export specific:

o   Must have DG certification to handle DG shipments.

o   Must have knowledge of airline regulations i.e. oversize, banding.

·         Import specific:

o   Must have knowledge of POA, customs brokerage regulations, DO, ISF. 

o   Must have knowledge of working with air and ocean carriers. 

·         Chargeback and PN reports. 

·         Timely invoicing and closing out of shipments. 

·         Recommend and develop new policies/procedures.

·         Complete, submit and review personnel issues timely, including but not limited to; annual reviews, required disciplinary actions, punctuation, and keeping current on required trainings.   

·         Training of new employees according to Pilot’s standards, procedures and goals.

·         Ability to facilitate progressive change, getting along with other employees, following direction and continually improving.

·         Maintain operation by initiating, coordinating and enforcing program, operational, and personnel policies and procedures.

·         Ability to work independently using sound judgment while working in a team-oriented environment.

·         Maintain a working knowledge of all emergency policies and regulations.

·         Flexible work hours/schedule including weekends/holidays.

·         24/7 accessibility via phone. 

·         Other duties assigned deemed necessary by the Global Ops Manager. 

SKILLS/COMPETENCIES

·         Must be able to type accurately at least 35 WPM.

·         Basic computer knowledge including Word and Excel.

·         Excellent written and verbal skills.

·         Must be able to calculate chargeable weight and volume for all shipments.

·         Work with a sense of urgency, understanding how to prioritize.

o   Ability to manage deadlines.

o   Ability to work hands-on, handling multiple priorities simultaneously.

EDUCATION:_   _

·         High School Diploma or equivalent.  

·         Certifications, if applicable.      

o   DG certification. 

EXPERIENCE_   _

·         3-years of industry experience.

·         3-years of managing/leading people. 

_PHYSICAL REQUIREMENTS: _

This is an administrative position in a professional office setting. The employee is frequently required to sit, stand, walk, use hands, stoop, bend and reach. Extensive use of a phone and a PC is required. This position requires occasional travel using various means of transportation. Position may require to work remotely at times.

TRAVEL:

·         Occasional travel

Company Description

Corporate Information Pilot Freight Services is a full-service global transportation and logistics company with over 75 locations throughout North America, western European operations, and administration offices in the Netherlands and Spain, and a worldwide network of overseas partners. For you, that translates into global coverage 24 hours a day, 7 days a week. Not only can we move your freight anywhere in the world, we can also deliver the expertise and customized shipping and logistics services that help your business run more effectively and efficiently than you ever thought possible. After all, we’re not just shipping freight, we’re Piloting BusinessSM. Established in 1970, Pilot Freight Services is the largest privately held U.S. freight forwarder operating today. The company is poised for remarkable growth in both the global and e-commerce verticals. In July 2018, Pilot Freight Services acquired Manna Freight Systems to strengthen our e-commerce service offerings for our growing customer base. Our remarkable history of stability, growth, and quality, coupled with a presence in more than 190 major markets worldwide, has fostered long-term partnerships with many multi-national companies. We continue developing such alliances by remaining flexible and responsive to customers' ever-changing needs and by providing an unprecedented standard of service and quality. Our Corporate Office in PA has attained ISO 9001 registration. This reflects our commitment to operate at the highest standards for quality management systems as designated by the International Organization for Standardization.