HOW WILL YOUR ROLE IMPACT FIRST COMMAND? 

The Brokerage Operations Associate is responsible for servicing Advisors and clients through the processing and support of First Command Financial Planning business.  The Associate is responsible for capturing data, inputting transactions, evaluating information, identifying inconsistencies / inaccuracies, formulating resolutions, processing in-good-order business, maintaining daily statistics, and communicating with Advisors and office staff.  The Associate performs these duties within the standards set by the department.

HOW WILL YOU BE SUCCESSFUL IN THIS ROLE? 

To be successful in this role, one must be a motivated team player who possesses the ability to successfully work in a team environment.  A successful Associate is willing to take ownership and accountability for actions and is willing and able to advance their knowledge and understanding beyond their specific functions.  All associates are expected to foster a positive workplace environment and demonstrate a strong commitment to teamwork, respect and the shared success of Brokerage Operations.

WHAT WILL YOU BE DOING? 

• Develop an understanding of the functional and task responsibilities within operations.
• Fulfill Client and Advisor requests to establish, service and support mutual fund, brokerage, and annuity business, within departmental guidelines for quality and productivity.
• Review incoming client paperwork and collaborate with essential internal and external personnel to resolve items which are not in good order (NIGO).
• Process inbound First Command Advisor and Client requests received via mail, email, fax, and service requests.
• Improve the client and Advisor experience by providing effective and professional written and verbal communication to First Command Advisors and Clients.
• Engage in regular training and professional development while obtaining additional skills to enhance individual growth and cross-departmental functionality. 
• This position will involve rotation of job responsibilities for purposes of cross-training and career development.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to work in a fast-paced environment and successfully meet strict operational deadlines.
• Above average time management and multitasking skills.
• Ability to review documents and data for completeness and accuracy while effectively addressing discrepancies.
• Attention to detail and a strong commitment to comply with policies, procedures and guidelines.
• Excellent verbal, written and interpersonal communication skills with an emphasis on being professional, clear, and concise.
• Demonstrate passion for superior customer service, i.e. a client / advisor first mentality with a high level of integrity.
• Self-motivated individual with the ability to work independently or collaboratively with proven results.
• Ability to work mandatory overtime when required.

WHAT SKILLS/QUALIFICATIONS DO YOU NEED? 

EDUCATION

• Bachelor’s degree (Preferred).
• Or equivalent combination of education through experience.

WORK EXPERIENCE

• Minimum one year work experience in a business setting required.
• Experience within the Financial Services Industry (Preferred).
• 4 year college degree accepted in lieu of previous work experience.

CERTIFICATIONS

• FINRA Series 99 license preferred/may be required dependent upon job responsibilities.

SYSTEMS

• Microsoft Office Suite, SharePoint, Phoenix AS400, Pershing NetX360, DST Vision, DST TA2000 (DFY), CRM, and other internal and external systems.

Disclaimer

The information of this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job, which may vary on the department or the assignment. The actual essential

duties, responsibilities and qualifications may vary by department, reporting structure and other business needs. No inference should be drawn that a specific job duty, responsibility or qualification is non-essential by its absence from this description.

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Required Skills Required Experience

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.

Education and/or Experience

• High School diploma or general education degree (GED) required.
• Prior dispatch experience, tracking and scheduling is a plus.
• Minimum of 3-5 years industry experience (Ready Mix Driver experience preferred)
• Bi-Lingual (Spanish/English) strongly suggested to apply
• Computer Skills: Command Alkon, Schedule.com, NovaTime, Trimview, MS Office, typing skills, internet navigation.