Job Description

Compass Government Solutions LLC is seeking an experienced Program Manager (PM) to provide services to Service Members (active duty, reserve components, and National Guard), Coast Guard, Veterans, and their families at The Psychological Health Center of Excellence (PHCoE). In preparation to bid on this contract, we are seeking qualified candidates willing to be included in our proposal as interested and skilled individuals.

The PM oversees the performance of all staff for the successful overall operation of the in-Transition program, to include all outreach efforts, the Call Center, the PHRC, and all data analytic efforts. The PM shall be the single point of contact for communication with Government management and shall be responsible for the following:

Hours 24/7, 365 days if the year
Location: 1335 East-West Hwy #900,
Silver Spring, MD 20910

Job Requirements:

• Serves as direct point of contact between Government and off-site Call Center
• The PM shall be the single point-of-contact for communication with Government management and shall be responsible for the following:
• Establishment of the inTransition Program’s policies and procedures
• Supervision of all aspects of inTransition Program to include Call Center operations, PHRC, and inTransition Database.
• Monitoring, analyzing, and reporting with regards to contract performance
• Identification of areas for service improvement.
• Primary point of contact during emergency situations, and
• Coordination with Government management regarding implementation, operational, and programmatic issues.
• Oversee the performance of all contract staff for the successful operation of all aspects of inTransition, to include personnel and operations of off-site Call Center

Qualifications

• Licensed Mental Health Professionals (social work, psychology, marriage and family therapy, behavioral health counseling
• 3 years’ experience delivering face-to-face health care and have demonstrated clinical experience in triage, care management, motivational interviewing, and crisis counseling.
• Call Center personnel who provide support other than coaching should have healthcare experience (e.g., 1-2 years of experience with direct service delivery) and licensing credentials (e.g., RN) that are consistent with the outreach, patient education, and support missions of the inTransition program.

Additional Information

Benefits

• Competitive Salary
• Accrued paid time off
• Paid Federal Holidays
• Health and Wellness benefits to help cover medical costs
• Dental and Vision Plans
• 401k Plan

EOE AA M/F/Vet/Disability

All your information will be kept confidential according to EEO guidelines.