Maintenance Technician
Job Title: Airport Operations Manager (DFW)
Department: Airport Passenger Handling / Above the Wing Operations
Reports To: DFW Regional Manager
FLSA Status: Exempt
SUMMARY
Leads, directs and coordinates all activities involved with Hallmark’s operational and administrative functions for Hallmark Aviation Services in Dallas/Fort Worth International Airport.
Administration:
Lead and manage the administrative office for Hallmark Aviation Services in DFW Airport, oversee personnel files maintenance, recruitment, uniform supply and storage, training efforts and all general HR functions.
Coordinate with all departments at Hallmark head office to ensure that internal and external customer needs are satisfied (Payroll, Operations, Training, Human Resources, Quality Assurance and Marketing).
Profitability:
Ensure that each business unit operates within budget and within the contracted labor hours and that all hours and re-chargeable hours are billed properly.
Ensure that costs are strictly controlled and adhered to.
Review operational records to projected budget to determine future profitability.
Ensure agreed contract between client and Hallmark Aviation Services is executed efficiently and profitably for both the client and Hallmark Aviation Services.
Analyze marketing potential of existing account and recommend additional services.
Operations:
Ensure compliance with established company policies, procedures, and standards such as safekeeping of company funds and property, personnel and grievance practices.
Effective and visible leadership - guide and assist all Business Managers.
Identify and develop future leaders for supervisor and management positions.
Interface with the DFW airport authorities
Ensure efficient staffing levels at all account locations.
Service:
Identify and resolve service inhibitors including on time performance, staffing assignments and recruiting schedules.
Audit Quality Assurance Quarterly; follow up with action plan and present progress report to customer station manager.
Ensure that all accounts achieve the Key Performance targets.
Safety:
Customer Relations:
Establish and maintain a strong relationship with HAS customers operational management.
Meet with Business Managers and Station Managers regularly to review operational and administrative objectives.
Corporate Culture:
Responsible for the overall staff morale.
Ensure continuous communication with HAS customer airline managers and own staff.
Conduct Town Hall meetings on a quarterly basis for each business unit.
Encourage the celebration of “small wins” and activities, which foster camaraderie
Build and encourage strong leadership within management team
QUALIFICATIONS
Required Skills
Basic Requirements
Essential Requirements:
Required Experience
Basic Requirements
Essential Requirements: