Job Description

One of our valued clients has asked for our help to hire an internal Customer Service Representative for their screen graphics company in Machesney Park. The front office has been remodeled and upgraded. The environment is friendly and very team orientated!

• TBD - hourly rate based on similar business and experience levels
• Monday thru Friday from 8am to 5pm
• Optional 1-hour or 30-minute unpaid lunch with 2-15 minute paid breaks
• 40+ hours based on order flow
• Full Benefit Platform outlined during the interview process and tentative offer/acceptance. RESPONSIBILITIES: The Customer Service Representative is responsible for working directly with customers for new and existing orders. They will be working with a professional, well-tenured front office staff that has worked together for nearly 12-years! This position was created due to investing in state of the art machines, increasing sales, product and labor requirements and advanced technologies to fulfill customer demands. This is a one shift operation. The typical day starts from a full cycle customer service desk that is multi-task, fast and efficient. You will be answering phones, managing assigned accounts, creating new accounts, entering orders and sending invoicing through their proprietary software system. Other duties may include quoting as the position evolves during training and tenure. SKILLS: In order to be successful in this position, you need to possess good analytical skills and attention to detail. Working well with fellow team members requires self-motivation along with a productive work ethic that demonstrates an independent drive for results. QUALIFICATIONS:
• 2+ years of experience in the customer service field in an office environment
• High School Education or GED equivalent
• Demonstrates excellence in written and verbal communication skills
• Intermediate proficiencies with the Microsoft Office Suite
• Data entry skills
• Good Typing Skills
• Good attendance and reporting procedures CALL TO ACTION: A background check is required

Company Description

Spherion has helped thousands of people just like you in the Rockford/Freeport markets find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.